Security Roles and Permissions

Security Roles and Permissions

You want to engage with your customer base and business partners, but much of your data is proprietary and sensitive. OneDesk addresses these concerns by including a robust set of security tools to let you slice and dice access and permissions as you see fit.

  • A versatile role-based approach allows you to assign permissions to a role, and a role to a user. Use our standard pre-defined roles, or create your own.
  • Make use of the features you want and turn off those you do not wish to use. For example, you may allow customers to vote on feedback, while turning off commenting.
  • Dual level permissions let you set organization policies that apply to all corporate projects, but allow the owners of the project to dole out lower-level permissions. For example, you can deny your users the right to invite external users to join company projects.

  • Organizational policies give granular control over what is exposed to the customer. For example, you could require that each feedback be manually published by you before being exposed to the customer community for voting and discussion.
  • All traffic can go through HTTPS for added security.