Social CRM Integrations
Today’s customers expect you to listen, engage and take action to meet their needs. Integrate OneDesk’s SCRM tools with your current CRM strategy and discover sales opportunities and prospects.
Social CRM promotes customer satisfaction
Traditional customer relationship management revolves around the notion that a company can keep its customers satisfied by employing the right marketing, sales, and services techniques. With a Social CRM it is the customer who owns the relationship and the company listens to and interact with customers to find out what they really want.
Using OneDesk’s Social CRM integrations you can:
- Discover sales opportunities and potential customers on the social web.
- Search for mentions about your company or product with OneDesk’s social media monitoring tool.
- Reach out to customers and clarify feedback and capture / elaborate their requirements.
- Cultivate ideas, questions and issues from all over the social web, and transform them into actionable data.
- Deliver the right product or service, by streamlining its path to market.
- Keep your customer informed about the status of their ideas and requirements.
- Integrate with your current CRM. For more details about this, please contact us.