It’s a fact – in order for your organization to provide the best product development or service delivery, you need to get precise feedback on what is working and what is not.
Your customers know exactly what they want. However, it can be challenging to get them to communicate their exact thoughts and ideas. With OneDesk’s customer portal, you can avoid falling into the pitfalls of unclear customer requests. You can also take advantage of customer insight and gather, organize, and act on customer input.
The customer portal also acts as a venue where customers can discuss suggestions and feedback amongst themselves, as well as with members of your organization. You can join or observe the conversations, ask questions, and get quick answers to issues which could normally delay the process.
Adding the customer portal to your website makes it easy for customers to provide their feedback.
To add the customer portal to your website:
1. Go to Administration in the organization menu (found in top-right corner of the application).
2. Go to the Customer feedback options tab.
3. Click on Generate Snippet.
4. Copy the snippet and use it to embed an iframe into your website.