~Online Help Guide





Hello . Explore OneDesk.
Accessing OneDesk
Use OneDesk from the webapp mobile app or customer portal.
web application
OneDesk mobile
customer portal
Channels
Capture new Items in OneDesk when they are created using these channels.
email
customer portal
agent submit
import items
Users
Learn how to create and manage users and customers in OneDesk.
users
customers
user permissions
Your Data
Create items and organize them into projects, releases, portfolios, and products.
items
containers
parent-containers
Navigation
Learn how to get around OneDesk see the stuff you need in the manner you want.
container scope
view controls
filters
Getting Work Done
Work on items, log timesheets, and use a timer to record your work.
timesheets
work timer
Sharing With Others
share different things to specific users, customer groups, and even third-party contractors.
Your users
Your customers
contractors
Integrations
Integrate OneDesk with the other software applications and tools you use.
out-of-the-box
API
single-sign-on
iCal
Automation
OneDesk allows you to automate useful actions and simplify your work.
workflow
macros
SLA
Reporting
Use OneDesk to gather, view, save and export data onto preset or custom reports.
dashboard
preset reports
export a view
request a report
Stay Tuned
Stay up-to-date with OneDesk with its built-in system emails, notifications, and discussions.
email notifications
discussions
activities