Improving your help desk management strategy

Here are a few ways to engage with your customers and improve your help desk management process:

Tip #1: Integrate your help desk with other business processes:

Any support inquiries that come through the system must be properly managed and information obtained in this stage must be connected to all other product development activities.

Tip # 2: Don’t just listen to your customers, respond to their needs:

There is so much talk around the importance of listening to your customers. However, to truly affect change and increase customer satisfaction, organizations need to go beyond just listening. OneDesk’s cutting edge social collaboration technologies like customer portals, social media monitoring, innovation management and help desk allow you to capture valuable insight from a variety of channels, engage in discussions with your customers and further elaborate the details of their feedback.

Help desk management made easy with OneDesk:

OneDesk is a suite of integrated social business applications that features built-in help desk and customer service applications that capture support through various channels including email, phone, and the web. Simplify your customer service process today. Sign up for a free account.

 

Related blog posts:
The-social web a key driver of product innovation

Help Desk applications in OneDesk

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Customer service management tips from OneDesk
Support cases: Managing and filtering them in OneDesk

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