Your tools integrated with OneDesk
Push your features, stories, and requirements downstream to Jira. Connect customer tickets, ideas, issues and bugs to your Jira issues and tasks. Click here to learn more.
Team Foundation Server
Our Team Foundation Server (TFS) Integration streamlines workflow and allows your product management and helpdesk ticketing system to connect seamlessly with your TFS (VSO) project management. Click here to learn more.
If your salespeople are already using Salesforce and are on the front-lines of interacting with your customers, you can easily connect them to the product development process. Updates to your sales staff are done automatically when updating tickets or feature requests. Click here to learn more.
Gather support tickets directly from your Twitter Stream or have followers vote on new features or products. Connect your company Twitter account to OneDesk to create new items, users, or simply to harness the power of Social Media for your Helpdesk and Project Management. Click here to learn more.
We have an out-of-the box integration with Google. If you use Google Apps to help manage your business (custom domain or gmail), then getting your whole team on OneDesk is as good as done. Simply click “sign in with your google account” and authorize OneDesk. After that, users you add from your organization will be added to your OneDesk organization.
You already have credentials to sign into the software you use. To simplify your life, OneDesk offers robust single sign-on (SSO) capabilities using OAUTH and SAML.
You collect feedback from your customers, but sometimes through very ad-hoc channels. To start streamlining this process the quickest and easiest thing to do is place your OneDesk self-service “customer portal” on your website. Doing this only takes a few minutes and you will be on your way to collecting feedback.
Your OneDesk customer portal has many features, but you can turn them on or off by checking boxes in the administration options. With a few clicks you can go from a simple “submit feedback form”, to a full-featured, self-service, helpdesk that allows customers to open tickets, get email notifications, discuss, vote and more.
To add the OneDesk customer portal to your website, just add the snippet found under “administration -> customer portal options” to your website.
OneDesk integrates with email in several important ways.
A) Capture customer feedback and support tickets directly from email.
Your OneDesk account already comes with email addresses that you can start using right now. When you signed up we sent you an email with all the details. The easiest way to start using them is to start forwarding your support email address to support@[yourOrgname].onedesk.com
If you want us to change the organization name we’ve assigned you, just let us know.
B) Notifications and replies are handled by OneDesk automatically.
When a feedback is updated or something is assigned, both you and the customer are automatically emailed to let you know. If you just reply to that email, we capture that too, and manage the whole conversation.
Get started with a 14-day free trial of OneDesk.
No credit card required.