OneDesk`s integrated IT Help Desk system enables you to capture all of your customer support requests from a multitude of different channels and manage them efficiently in one centralized place. Our IT help desk also enhances collaboration between business partners, employees and customers, providing them with the right tools to help them improve overall work performance and productivity.
Create a living knowledge-base of customer support inquiries.
Keeps customers in the loop with updates on the status of their requests .
Capture customer inquiries from the social web, by email, help desk or customer portal.
Automate and streamline your customer service and help desk workflows.
Link your customer support item to your requirements and take action.
Try OneDesk`s IT help desk now for free!
OneDesk is feature-rich
Choose to only use the features your business needs, and make use of more if necessary.
“We needed to have tight communications, not lose things, and be able to know exactly what the other people needed. I looked at around 30 pieces of software, different project management software, everything from programs I could install on a server and run to simple little online Gantt charts to sharepoint systems to full-blown waterfall giant implementation projects. And the one that suited us the most - was OneDesk