Social Media Monitoring tools are aimed at the needs of product and services teams, rather than the marketing department. One-click idea and feedback capturing and in-place responses, make monitoring Twitter, Facebook, and blogs, a breeze.
“We needed to have tight communications, not lose things, and be able to know exactly what the other people needed. I looked at around 30 pieces of software, different project management software, everything from programs I could install on a server and run to simple little online Gantt charts to sharepoint systems to full-blown waterfall giant implementation projects. And the one that suited us the most - was OneDesk