OneDesk is feature-complete!

OneDesk is very feature-rich.

Workflows

Automate your processes to minimize work and reduce processing errors. Set up automations to automatically receive notifications, reply to customers, reassign tasks, and keep track of important data.

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Product Management

Manage your products with centralized portfolio & roadmap data; maintain a living product requirements document.

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Requirements Management

Capture, validate and analyze requirements & user stories. Score them on ROI, customer satisfaction, popularity & strategic alignment.

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Helpdesk

Enable your help desk to easily communicate with your customers, answer their questions and resolve issues. Take action and keep customers updated on the status of their tickets.

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Reporting

Executives: Get the insight you need to run a successful operation, by generating reports on the data and projects within your organization.

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Services Team Collaboration

Efficiently manage the professional services lifecycle and make every team member’s job easier.

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Customer Feedback Management

Capture, elaborate and incorporate customer feedback into the product development process. Turn ideas, issues, questions and sales opportunities into actionable items.

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Customer Community Portal

Effectively collaborate and share data with employees, customers and partners. Drive community engagement with voting, commenting and notifications.

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Security Roles and Permissions

Getting work done means you have to open up your data both within your organization or with other companies. OneDesk lets you share as needed, while maintaining control and ownership over your proprietary data.

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Worklogs & Timesheets

Team members can easily create, submit and track their worklogs. A tight integration of these tools with the rest of the OneDesk means that all tasks are automatically rolled up to their relevant projects.

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Integrations

Connect the applications you already use to OneDesk and gain more flexibility, control, and automation over your processes.

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Customer Service

Automate your help desk to manage support inquiries and solve customer issues more efficiently. Provide faster service and resolutions.

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Project Portfolio Management (PPM)

Comprehensive project management and collaboration that addresses the needs of professional Project Managers and their teams.

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Issue Tracking

Create, update and resolve reported issues and defects on time. See all issues and tasks assigned to team members in one view, and track their progress.

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Release Management

Plan and keep track of releases and sub projects with confidence, and be sure nothing slips through the cracks.

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Social Product Development

Manage the product development lifecycle, put the whole team on the same page, and get the right product to market on time.

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Assignment Management, Scheduling and Leveling

Manage the product development lifecycle, put the whole team on the same page, and get the right product to market on time.

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Voice of the Customer (VOC)

Is your company listening to the voice of your customers? Engage with your customers, capture, manage and incorporate their feedback from the social web, email, and support cases into the development process.

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Enterprise Feedback Management (EFM)

For Organizations with a formal process to gather analyse and implement feedback for all stakeholders in an organization, including customers, employees and partners.

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Sharing between Organizations

OneDesk’s unique sharing model lets organizations open up to partner companies to the extent they require. Simply place data into a project, invite others and control their access.

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Product Roadmapping

View roadmaps by product, release, portfolio or project. Accurately analyze past and future plans for releases, features, ideas, requirements and issues.

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Idea Management

Drive product innovation by gathering and implementing customer & employee ideas. Score them using votes & polls.

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Customer Engagement

Listen to your customers on the social web, by email, and on your website. Engage in conversation to get work done.

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Activities

Keep a record of updates made to individual items and projects.

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Public API

Gain even more flexibility, control and automation over your product development process. Create seamless integrations and increase visibility and productivity, using OneDesk’s API.

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Interoperable with Microsoft Project

OneDesk is fully compatible with Microsoft project. Easily import your .mpp/.mpt files to get started, or export your projects from OneDesk.

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Gantt Chart

Easily track and compare project schedules with built-in dynamic Gantt charts.

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Requirements Prioritization

With limited resources and many competing requirements, you need the real-world data and tools to make difficult feature trade-offs and product decisions. Emphasize customer satisfaction, ROI, profitability or strategy – it’s your choice.

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Team Collaboration

Our social collaboration tools are built from the ground up for the needs of the enterprise. Filter out the ‘noise’, structure the conversation, and get work done.

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