Idea capture
Gather ideas from customers, partners and employees, using OneDesk's customer portal, and the built-in social media monitoring tool.
Capture and manage feedback by email
Capture feedback, ideas, problems, praise, and questions emailed to you by customers. Just forward them to OneDesk.
Forward your emails to:
ideas@(YourOrganization).OneDesk.com
questions@(YourOrganization).OneDesk.com
support@(YourOrganization).OneDesk.com
problems@(YourOrganization).OneDesk.com
leads@(YourOrganization).OneDesk.com
compliments@(YourOrganization).OneDesk.com
feedback@(YourOrganization).OneDesk.com
Discussion and scoring
Score ideas by having your customer community, employees, and partners vote and discuss the ideas they like.
Elaborate the details
Have one-on-one conversations with customers to elaborate the details of their feedback.
Real answers to important questions
Publish polls to your community - get answers to questions supported by real-world data.
Design your own customer portal
Promote a positive customer experience by customizing your customer portal. OneDesk can create a theme for you that matches your website.
Share your feedback
Classify feedback into projects and share them with your team and outside business partners.
Take action
Develop requirements from ideas, support issues, and other feedback (or link them to existing requirements).
