Customers can submit support requests using the web portal, email, Twitter, Facebook and more. Customers can provide follow-up information and monitor the progress of an issue.
Capture and forward customer support emails directly to OneDesk and automatically categorize them based on their type. Then, assign them to team members across your organization.
Just forward emails to:
A community support forum allows the customer community to help each other. Publish the best responses to create a permanent knowledge base.
Automate your customer service workflow to create, manage and assign cases to the appropriate team members.
Develop unique, personalized response processes for cases based on any criteria, including customer, account, priority and more. Notify participants when a case is updated.
Filter and sort your support cases using a flexible and extensive set of stacked filters.
Keep your caseload up-to-date by re-assigning and re-prioritizing based on ticket age and response time and more.
Link your support issues directly to the development process by easily creating requirements and tasks.