What is OneDesk?

Social business applications

OneDesk is social software that connects employees, partners and customers to the product or service development process. More specifically, OneDesk is a suite of tightly integrated applications including feedback management, innovation and ideas management, help desk, requirements management, project portfolio management, product roadmapping and issue tracking.

Listen, engage and take action

OneDesk allows you to involve customers, employees and partners in the development process. Connect with stakeholders via Facebook, Twitter, blogs, discussions, and email. Capture customers' ideas, issues, questions, and leads. Reply to them, and pipe feedback directly into the development process by generating requirements, tasks and issues.

Structure the conversation and get work done

To achieve success, it is important for employees, partners and customers to collaborate. However if the conversation is unstructured, it can waste a lot of time and go off track. OneDesk enables effective social collaboration by directing the conversation toward business goals.

Business benefits:

Collaborate with employees, customers and partners and get work done

Stay on top of your market and industry trends with product focused Social Media Monitoring

Build customer and partner engagement in your products or services

Streamline your path to market - deliver the right product to market faster

Manage ideas and drive innovation throughout your organization

Automate workflow, set up useful notifications, reduce manual work and processing errors

Obtain objective data and make easier product or service decisions