OneDesk is social software that connects employees, partners and customers to the product or service development process. More specifically, OneDesk is a suite of tightly integrated applications including feedback management, innovation and ideas management, help desk, requirements management, project portfolio management, product roadmapping and issue tracking.
OneDesk allows you to involve customers, employees and partners in the development process. Connect with stakeholders via Facebook, Twitter, blogs, discussions, and email. Capture customers' ideas, issues, questions, and leads. Reply to them, and pipe feedback directly into the development process by generating requirements, tasks and issues.
To achieve success, it is important for employees, partners and customers to collaborate. However if the conversation is unstructured, it can waste a lot of time and go off track. OneDesk enables effective social collaboration by directing the conversation toward business goals.
Choose to only use the features your business needs, and make use of more if necessary.
OneDesk makes your job easier regardless of your role in the product or services team.
Want more details on how it works? Take the product tour to discover more about OneDesk.