helpdesk архива -

Integrate a Helpdesk with Twitter using OneDesk and Zapier

Have you ever wanted to integrate a Helpdesk with Twitter We at OneDesk offer an all-in-one cloud based application that handles project management, product management and helpdesk or customer feedback. This application offers a variety of possible integrations with various other applications and programs. Today, we will discuss how OneDesk can help you integrate a helpdesk with […]

Integrate a Helpdesk with Twitter using OneDesk and Zapier More

A helpdesk platform integrated with TFS / VSO

5. Integrations / By Achille Forest

A helpdesk platform integrated with TFS / VSO We at OneDesk offer an all-in-one cloud based application that handles project management, product management and helpdesk or customer feedback. This application offers a variety of possible integrations with various other applications and programs. Today, we will discuss the benefits of integrating TFS/VSO (Team Foundation Services and

A helpdesk platform integrated with TFS / VSO More

A few ways how to better capture and retain leads

9. Business Solutions Articles - OneDesk Software / By Achille Forest

A few ways how to better capture and retain leads Anyone in marketing or sales knows this: Leads are the key. It’s in the amount you have, the amount you gather, the quality of them and above all, in their retention. Getting anywhere in this type of business is a question of how to gather,

A few ways how to better capture and retain leads More

When Helpdesk meets Project Management

9. Business Solutions Articles - OneDesk Software / By Achille Forest

When Helpdesk meets Project Management Project management and Helpdesk services, two key components of any business, rarely interact as many times as they should. It’s more often than not left to the manual labour of individuals within separate departments. This results in a flurry of poorly communicated reports, painfully inputted data across multiple platforms, and

When Helpdesk meets Project Management More

Customer Service – 3 simple rules to fulfill your obligations

9. Business Solutions Articles - OneDesk Software / By Achille Forest

Customer service – 3 simple rules to fulfil your obligations Product planning and implementation can be a haze of deadlines, bottom lines and targets. It’s often too easy to lose sight of the customer, but customer centricity should always be your number one priority. Fundamentally, your success is almost entirely dictated by your customer’s reaction

Customer Service – 3 simple rules to fulfill your obligations More

Exceptional Customer Service: OneDesk & LiveChat

9. Business Solutions Articles - OneDesk Software / By Catherine Constantinides

“The customer is always king. In a short period of time we have moved from a culture that focused on the past, then focused on the future and now focuses on the present.” – Roy Goffer, nanoRep By now, you should know that the key to keeping your customers coming back is to provide an

Exceptional Customer Service: OneDesk & LiveChat More

Help desk support at every level

6. HelpDesk Lab / By Catherine Constantinides

Creating a complete help desk support system Incorporating customer service and help desk tools into your overall product development process is highly beneficial to all stakeholders involved. In addition, it is crucial for businesses to have a help desk management strategy in place that facilitates customer engagement at all levels and touchpoints throughout the course

Help desk support at every level More