The Engineering team uses a kanban board to move their tasks towards “done”.
The Professional Services team launches and tracks projects for each customer.
Project Managers have the tools for detailed plans, projections and tracking.
Executives track project portfolios at a higher level and get strategic insight.
The Marketing team plans and reviews the marketing schedule
Product Managers roadmap out releases, and new product plans.
The support team receives and responds to tickets.
Customers have a portal to view, discuss and update their tickets and projects.
Successful projects, delivered on time
Project management and collaboration for teams: Advanced features combine Agile and traditional project management.
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Views for both traditional planning and agile execution
Combine the detailed planning of traditional project management with easy-to-use agile status boards.
Gantt charts, scheduling, and assignments
Connect dependent tasks; see who is overloaded and who is not; calculate finish dates, work, and cost.
Discussions & notifications on tasks & issues
Make sure team members are notified when assignments or statuses are changed. You can keep your customers informed too.
Time-tracking with timesheets & task timers
Easily capture timesheets for work performed. Get real-time insight into your projects using work timers to track time.
Reporting and Exporting
Get the reports you need by creating custom templates and scheduling and emailing reports. Easily export get your data at any time.
Integrations for other applications you already use
Connect OneDesk to Google, Github, Slack, VSO, Jira, Salesforce, Zendesk, Office and more.
Plan releases and build roadmaps
Add structure to your products and releases, and create roadmaps.
Collaborate with your Customers
Engage and support your customers, manage support tickets, and other customer interactions.
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Capture tickets by email
Customers and team members can submit tickets through the customer portal, by email or other means. OneDesk creates tickets, responds thru automation, classifies and assigns. Customer responses are automatically added to the ticket.
Customer portal for your website
Easily add a portal to your website, where customers can submit tickets, give feedback, discuss and vote.
Integrated discussion and collaboration
Collaborate on tickets and feedback with private internal discussions, directly with the customer, or to all your customer-base. You decide.
Auto-replies, auto-assignments, auto-everything
Automate repetitive tasks to reduce your workload and deliver better customer service. Use SLAs to improve your response times and respect customer commitments.
Capture enhancement requests
Capture ideas and feature suggestions by email, website portal and more.
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