For HelpDesk, Project Management, and Professional Services Automation.
![HelpDesk, Project Management, PSA App features highlight](https://www.onedesk.com/wordpress/wp-content/uploads/2024/01/HP-Top-Image-2.webp)
What is OneDesk ?
Ticketing & HelpDesk Software
Powerful support capabilities including: helpdesk & ticketing, generative AI, customer portals & knowledge bases, online chat & collaboration.
Connect your support emails to OneDesk. Emails from customers & end-users become tickets, and are automatically replied-to, routed, assigned and more.
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Add support apps to your website. The ticket portal lets your customers view, submit and discuss their tickets. The knowledge-base helps clients find answers to common questions.
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Meet ‘Odie’, the generative AI agent. The AI agent is completely personalized to your company’s content — knowledgebase articles, saved replies, and previous agent replies. Your AI agent can answer live chats, deflect tickets, facilitate self-service in your knowledgebase, and assist your team by suggesting and generating replies.
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Chat about tickets with your customers, or discuss privately with your team. OneDesk’s full-featured messaging system includes saved replies, attachments, notifications and much more.
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Automate your workflows to route tickets through triage, support queues, status-changes, assignments, and much more.
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Capture service requests, new projects, and other business opportunities. Track billable support hours and maximize value-added work.
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Surveys allow you to track customer satisfaction. Service Level Agreements (SLA) ensure timely resolution of tickets.
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![email ticketing flow](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Email-Ticketing-1.webp)
![HelpDesk Ticketing portal and knowledgebase](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Customer-Portal-1.webp)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2024/03/Ai-Agent-HD.webp)
![Integrated chat for project management collaboration](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Integrated-Chat-1.webp)
![automations for helpdesk & project management](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Automated-Flows-1.webp)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Service-request-mgmt-2.png)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/SLA.webp)
Project Management Software
Combine the detailed planning & tracking of traditional project management with easy-to-use agile status boards.
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Ensure team members are notified of new comments, assignments or status-changes on tasks & projects. You can keep your customers notified if you wish.
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Capture timesheets for work performed. Get real-time insight into your projects using timers to track work.
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Schedule dependent tasks; Easily visualize availability and workload of teams and users; Assign tasks and calculate finish dates, work, and cost.
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Connect OneDesk to Microsoft Teams, Outlook, Google Workspace, Gmail, QuickBooks, WordPress etc.
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Get the insights you need by creating templates and scheduling reports. Analyze your project data with visual charts. Easily export your data any time.
![Work views for traditional & agile project management](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Traditional-Agile-PM.webp)
![in-context discussions on project tasks](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Task-Discussions-1.webp)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/TimeTracking-PM.png)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/PM-Gantt.png)
![App integrations with OneDesk](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/integration-circle-1.webp)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Reporting-PM.png)
Professional Services Automation Software
Record billable and non-billable hours spent on client projects and support tickets. Automatic timers and timesheets make this easy for the entire team.
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Create and send invoices for billable time directly from OneDesk. Alternatively, connect OneDesk to QuickBooks Online to sync invoices, send them, and get paid.
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Generate quotes using project templates and flexible rate structures. Quotes can be approved and converted to invoices seamlessly.
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Schedule and assign the right people at the right time based on their teams or availability. Plan and optimize your team’s capacity and workload.
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OneDesk’s tools for client-communication and quick project-quoting help you bid on more opportunities and win more business.
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![PSA time tracking for client projects](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Track-Work-1.webp)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/PSA-Invoicing.png)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/PSA-Project-Budget.png)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Resource-Mgmt-1.webp)
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/PSA-Service.png)
The Right Fit for Your Team
Optimize the workflow of your team or department. OneDesk’s advanced features and flexible customization can manage any work.
![](https://www.onedesk.com/wordpress/wp-content/uploads/2024/01/IT-Team-1-300x213.webp)
IT Services
![](https://www.onedesk.com/wordpress/wp-content/uploads/2024/01/Professional-Services-Team-1-300x214.webp)
Professional Services
![](https://www.onedesk.com/wordpress/wp-content/uploads/2024/01/Support-Team-1-300x207.webp)
Customer Support
![](https://www.onedesk.com/wordpress/wp-content/uploads/2024/01/Healthcare-Team-1-300x211.webp)
Healthcare
![](https://www.onedesk.com/wordpress/wp-content/uploads/2024/01/Marketing-Team-1-300x205.webp)
Marketing & Creative
![](https://www.onedesk.com/wordpress/wp-content/uploads/2024/01/Education-Team-1-300x204.webp)
Education
![](https://www.onedesk.com/wordpress/wp-content/uploads/2024/01/Development-Team-1-300x198.webp)
Development
![](https://www.onedesk.com/wordpress/wp-content/uploads/2024/01/Legal-Team-1-300x195.webp)
Legal Services
Full-Featured Platform
Customizable work views
Maximize visibility and work the way you want with a range of configurable views.
- Gantt, kanban, calendar, and workload views
- Filter, group, or sort by any property
- Share views across your organization to unify your collaboration
![project management software work views](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/WorkViews.webp)
Flexible automations
The OneDesk automation engine is a powerful tool to cut out repetition, save time, and customize your workflows. You can automatically:
- Send replies
- Assign tickets or tasks
- Organize work
- Update progress
![help desk automatic replies](https://www.onedesk.com/wordpress/wp-content/uploads/2022/04/AutoReplies.webp)
Robust time & project tracking
Stay on top of projects and support. Compare estimated and actual hours to stay on-time and within budget.
- Manage team workload
- Automate project planning & scheduling
- Visualize & estimate project delivery
- Monitor profitability
![timesheet tracking](https://www.onedesk.com/wordpress/wp-content/uploads/2022/10/TimeSheet-Form.webp)
Easy invoicing & quoting
Quote, ensure projects profitability, and invoice.
- Quote from project templates
- Invoice for tracked time or fixed fee projects
- Tracking billable hours
- Manage retainers
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Quoting-Invoicing.webp)
Effective customer communication
Facilitate better communication with integrated support tools and omnichannel communication.
- Customer portal: Allow customers to stay updated on their own terms.
- Request forms: Capture necessary information for project initiation or support issues.
- Email integration: Capture tickets or provide continuous communication.
- Knowledgebase: Deflect tickets and provide detailed information.
- Website chat: Resolve issues quickly or engage with prospective customers.
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/Portal.webp)
Boost team collaboration
Breakdown silos by resolving issues and completing tasks together.
- Communicate on tickets, tasks and projects.
- Organize all necessary information including notes and attachments.
- Stay in the loop with push, email and in-app notifications.
- Instant visibility on assignments and progress.
![](https://www.onedesk.com/wordpress/wp-content/uploads/2023/12/details-communication.webp)