The Engineering team uses a kanban board to move their tasks towards “done”.
The Professional Services team launches and tracks projects for each customer.
Project Managers have the tools for detailed plans, projections and tracking.
Executives track project portfolios at a higher level and get strategic insight.
The Marketing team plans and reviews the marketing schedule
Product Managers roadmap out releases, and new product plans.
The support team receives and responds to tickets.
Customers have a portal to view, discuss and update their tickets and projects.
Powerful Help Desk & Ticketing
Engage and support your customers with a flexible ticket workflow, email, live chat, web-forms, and more.
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Capture tickets by email
Customers & end-users can submit tickets directly by email. OneDesk creates tickets, replies, classifies & assigns automatically, and captures all future replies. more
Customer portal & knowledge base
Easily add customer-facing apps to your website. The portal lets customers login to view, submit and discuss their tickets. The knowledge-base lets them find answers to common questions themselves. more
Integrated chat and collaboration
Chat about tickets with your customers, or discuss privately with your team. All in one place. more
Flexible, customizable, workflows
Automate your workflows to pipe tickets through flexible triage, replies, status-changes, assignments, and more. more
Capture project & service requests
Capture requests for new projects, services, ideas, and feature suggestions to make sure nothing is overlooked.
Service Level Agreements
Use SLA policies to improve your response times and respect your commitments to customers.
Versatile Project Management
Project management and collaboration for teams: Advanced features combine agile and traditional project management.
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Views for traditional & agile project management
Combine the detailed planning of traditional project management with easy-to-use agile status boards. more
Gantt charts, scheduling, and assignments
Connect dependent tasks; see who is overloaded and who is not; calculate finish dates, work, and cost. more
Discussions & notifications on tasks & issues
Make sure team members are notified when assignments or statuses are changed. You can keep your customers informed too. more
Time-tracking with timesheets & task timers
Easily capture timesheets for work performed. Get real-time insight into your projects using work timers to track time. more
Reporting and Exporting
Get the reports you need by creating custom templates and scheduling and emailing reports. Easily export get your data at any time. more
Integrations for other applications you already use
Connect OneDesk to Google, Github, Slack, VSO, Jira, Salesforce, Zendesk, Office and more.
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