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What is OneDesk?

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Powerful Ticketing & HelpDesk Software

The OneDesk helpdesk software platform – support your customers with flexible ticket workflows, email, live chat, web-forms, ticket portal, and other tools.
More about Help Desk features

Capture tickets by email

Customers & end-users can submit tickets directly by email. OneDesk creates tickets, replies, classifies & assigns automatically, and captures all future replies. more

Customer portal & knowledge base

Easily add client-facing apps to your website. The ticket portal lets customers login to view, submit and discuss their tickets. The knowledge-base lets clients find answers to common questions themselves. more

Integrated chat and collaboration

Chat about tickets with your customers, or discuss privately with your team. All in one place. more

Automated & customizable workflows

Automate your workflows to pipe tickets through triage, replies, status-changes, assignments, and more. more

Service request management

Capture and track requests for new projects, services, ideas, and feature suggestions to make sure nothing is overlooked. more

Service Level Agreements

Use ticketing tools and SLA policies to improve your response times and respect your commitments to customers. more

Versatile Project Management Software

Project management software and collaboration for teams: Advanced features combine agile and traditional project management.
More about Project Management features

Reporting and Exporting

Get the reports you need by creating custom templates and scheduling and emailing reports. Easily export get your data at any time. more

Integrations for other applications you already use

Connect OneDesk to Google, Github, Slack, VSO, Jira, Salesforce, Zendesk, QuickBooks, WordPress, Office and more .

Time-tracking with timesheets & task timers

Easily capture timesheets for work performed. Get real-time insight into your projects using work timers to track time. more

Discussions & notifications on tasks & issues

Make sure team members are notified when assignments or statuses are changed. You can keep your customers informed too. more

Gantt charts, scheduling, and assignments

Connect dependent tasks; see who is overloaded and who is not; calculate finish dates, work, and cost. more

Views for traditional & agile project management

Combine the detailed planning of traditional project management with easy-to-use agile status boards. more

Manage your projects, support your customers, provide services.