• Manage your projects, support your customers, provide services.

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The Engineering team uses a kanban board to move their tasks towards “done”.

The Professional Services team launches and tracks projects for each customer.

Project Managers have the tools for detailed plans, projections and tracking.

Executives track project portfolios at a higher level and get strategic insight.

The Marketing team plans and reviews the marketing schedule

Product Managers roadmap out releases, and new product plans.

The support team receives and responds to tickets.

Customers have a portal to view, discuss and update their tickets and projects.

What is OneDesk?

OneDesk is a blend of HelpDesk and Project Management software. Serve your customers and work on your projects with one application.

Powerful Help Desk & Ticketing

Engage and support your customers with a flexible ticket workflow, email, live chat, web-forms, and more.
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Capture tickets by email

Customers & end-users can submit tickets directly by email. OneDesk creates tickets, replies, classifies & assigns automatically, and captures all future replies. more

Customer portal & knowledge base

Easily add customer-facing apps to your website. The portal lets customers login to view, submit and discuss their tickets. The knowledge-base lets them find answers to common questions themselves. more

Integrated chat and collaboration

Chat about tickets with your customers, or discuss privately with your team. All in one place. more

Flexible, customizable, workflows

Automate your workflows to pipe tickets through flexible triage, replies, status-changes, assignments, and more. more

Capture project & service requests

Capture requests for new projects, services, ideas, and feature suggestions to make sure nothing is overlooked.

Service Level Agreements

Use SLA policies to improve your response times and respect your commitments to customers.

Versatile Project Management

Project management and collaboration for teams: Advanced features combine agile and traditional project management.
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Views for traditional & agile project management

Combine the detailed planning of traditional project management with easy-to-use agile status boards. more

Gantt charts, scheduling, and assignments

Connect dependent tasks; see who is overloaded and who is not; calculate finish dates, work, and cost. more

Discussions & notifications on tasks & issues

Make sure team members are notified when assignments or statuses are changed. You can keep your customers informed too. more

Time-tracking with timesheets & task timers

Easily capture timesheets for work performed. Get real-time insight into your projects using work timers to track time. more

Reporting and Exporting

Get the reports you need by creating custom templates and scheduling and emailing reports. Easily export get your data at any time. more

Integrations for other applications you already use

Connect OneDesk to Google, Github, Slack, VSO, Jira, Salesforce, Zendesk, Office and more.

Get started with a 14-day free trial of OneDesk.

No credit card required.

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