tasks view

Task Management with OneDesk

At OneDesk, we know how difficult task management can be, especially if they are distributed across various departments or organizations. Therefore, we have developed several task management capabilities that will make your job easier. A quick overview of OneDesk’s task … Continue Reading

Personalization and preferences in OneDesk

Add a personal touch with OneDesk personalization and branding features Add a personal touch to your OneDesk employee interface: Choose from our predefined colour themes Add your company logo to strengthen corporate branding Set privacy rules and personalize security setting … Continue Reading

cases management

Case management tip: Filter support cases

We at OneDesk recognize that customer satisfaction plays an important role in a business’ growth. Therefore, we are proud to introduce our new customer service, help desk, and case management applications. Support cases can be difficult to manage, especially if … Continue Reading


Online customer service and social media

The relationship between online customer service and social media The social web has dramatically changed the way that customers communicate with organizations and how they in turn receive, manage and respond to customer service inquiries. We, at OneDesk are very … Continue Reading

Innovation Process: Turn ideas into reality

Many argue that the innovation process cannot be managed because innovation is supposed to be about creativity and cannot be predicted. Innovation is not only about being creative and inventive; innovation is a collaborative process where ideas are taken and … Continue Reading

benefits of social media in innovative process chart

The social web: Shaping product innovation

The social web impacts product Innovation Interesting results on the impact of social media on product innovation were revealed in a recent study conducted by the consulting firm Kalypso. The biggest impact reported by 20% of organizations using social media … Continue Reading


Automated system improves customer service

OneDesk’s new automated system has many assets. It allows employees to pre-set their daily routines and reduces manual data entry. This allows them to work faster and save time. Automated systems are also beneficial when it comes to reducing the … Continue Reading

Business collaboration: Horses versus camels

Business collaboration: Challenges There is an ancient proverb that many refer to when identifying ineffective business collaboration and decision-making: “A camel is a horse designed by a committee.” In the ideation and innovation processes, a camel is produced instead of … Continue Reading

blue bird customer support

Product management and social customers

Product management: Evolving and going social The web and it’s infusion of social media is changing the way product managers work. “Social product management“ is a rapidly-evolving technique that product managers are increasingly adopting. Social product management means opening up … Continue Reading

OneDesk Releases Social Business Applications (Press Release)

  OneDesk’s Social Business Applications Help Enhance Customer Engagement and Drive Product and Service Innovation   MONTREAL-July 13, 2011 -OneDesk helps businesses become more social by connecting customers, partners, and employees to the product and service development process. OneDesk is … Continue Reading