ideas from pipeline

Team innovation: Creating stellar products

What is team innovation? Team innovation is the collective efforts of team members working together to provide solutions to the product development process. Transforming a concept into a successful and profitable product is not an easy task and requires the … Continue Reading

Innovative Products: Rewarding

Why it’s important to develop innovative products According to, “Innovation is one of the most important aspects for the growth of an organization to excel ahead in competition, unless there is innovation a company cannot command respect and recognition, … Continue Reading

innovation road sign

Product innovation: Going social

Who drives product innovation? They are tweeting, liking, sharing, linking and checking-in–the social customer spends a lot of time online interacting and talking about a vast variety of products and services. The Internet provides endless channels for customers to communicate … Continue Reading

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Innovation as a service: A new concept

It’s no secret that the business world is becoming increasingly competitive. Therefore, what is your company doing in order to keep up with the ever-changing trading environment? In an attempt to stand out from their competitors and deliver products or … Continue Reading

puzzle piece out

Manage customer insights with OneDesk

Why organizations need to manage customer feedback In order to derive the maximum benefit from customer feedback you need to have an effective process to solicit, collect and use valuable information to improve the way you do business. In-depth understanding … Continue Reading

Customer relationship systems: Innovative

In a previous blog post entitled CRM System: Helpful, but complex, we talked about how companies can benefit from using customer relationship systems. We mentioned CRM tools help businesses get organized and develop relationships with customers, and how they facilitate … Continue Reading

voting system

Customer interface management

Defining the “organization-customer interface” The “organization-customer interface” refers to the dynamic exchange of information between the customer and a company. In recent years, the “organization-customer interface” has undergone major transformation due to the effects of the Internet and of globalization. … Continue Reading

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Innovator: Become one

A quick quiz about an innovator: Who is Tim Burners Lee? What is an innovator? Wikiepedia defines this term as “a person or an organization who is one of the first to do something and often opens up a new … Continue Reading

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Ideation: Enhance product innovation

What is ideation? There are many definitions of this term swirling around the web and of course this may make it much harder to get a firm, fundamental grasp on the concept. Dorian Simpson, author of Ideation 101: Discovering new … Continue Reading

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Open innovation: Structuring businesses

With the business world becoming more competitive than ever, you’ve most likely started researching ways to drive business growth and outperform your competitors. We’d like to share a method that we believe will help your business succeed – open innovation. … Continue Reading