Community response: instinctive Question: Do you ever feel like you are being treated unfairly, or like you are being ignored? If yes, what did you do about it? Personally, if I feel like I’ve been treated unfairly, my first instinct … Continue Reading
Forum Software and Social Collaboration
What is forum software? Forum software is designed for community and collaboration. Forum software allows you to capture and share knowledge, discover new innovative ideas, discover customer support inquiries, all within a social platform. Businesses are fueled by the generated … Continue Reading
Sales database: Benefits and an alternative
What is a sales database? Sales people work in an extremely fast-paced environment. The busy nature of the sales industry requires a sales person to have access to certain information as soon as they need it. Any delay in getting … Continue Reading
Customer Relations: Improving the customer experience
Customer relations: Defined Customer relations refers to the process that a company uses to communicate, interact, connect and do business with the buyers or users of their products or services. It involves the management of communications and interactions, so that … Continue Reading
Get feedback – from everyone
It’s important to get feedback Ever wonder why people keep checking out your product or service, but never buy or sign up for them? One mistake that businesses often make is that too often, they assume they know what their … Continue Reading
Survey feedback: Benefits and challenges
The importance of survey feedback One of the best ways to tap into customer ideas and gain insight from online customer communities is to simply collect feedback through surveys. Companies that want to know what their customers want, use survey … Continue Reading
CRM System: Helpful, but complex
We’ve said it before, and we’ll say it again – in today’s competitive environment, customers are the most important players. Without them, many businesses would not have survived. However, today’s customers expect much more from companies, namely quicker service and … Continue Reading
Customer Intelligence: Understanding your customers
Customer intelligence is more than information Wikipedia defines customer intelligence as “the process of gathering and analysing information regarding customers, their details and their activities, in order to build deeper and more effective customer relationships and improve strategic decision making.” … Continue Reading
Community software: Good for businesses
What is community software? In the online world, the word community software is popping up everywhere. Since the term is relatively new, we thought we would clarify its meaning. Community software refers to any software that allows users to interact … Continue Reading
Customer Lifecycle Management
Understanding the customer lifecycle Does your organization focus on product or customer lifecycles? Do you know if your customer touch points are supporting your business goals and strategies? Are you converting prospects into loyal customers who advocate on your behalf? … Continue Reading