OneDesk featured on The Social Customer

Great news: OneDesk has been featured on The Social Customer. In my article, The Customer-Product Connection, I discuss the key role that the social customer plays in the product development process. I also offer key customer engagement strategies and highlight … Continue Reading

Defect tracking: Creating issues in OneDesk

Anyone who has been involved in defect tracking knows that it can be a challenging process. Clear communication, collaboration, and top-notch organization are required in order to resolve defects in a timely manner. During the lifecycle of a defect, teams … Continue Reading

Blended Social Product Management Suite Integrates Comprehensive Issue/Defect Tracking (Press Release)

New component provides key collaborative bridge between product management and customer support MONTREAL, Nov. 30, 2011 /PRNewswire/ – OneDesk Inc, provider of the world’s first all-in-one solution for product managers, innovators, engineers, marketers andcustomer support is pleased to announce the … Continue Reading


Social marketing and its impact on Black Friday

Using social marketing to increase Black Friday (or any holiday) sales As the Black Friday shopping mania kicks off the holiday shopping season, retailers are doing their best to target their most loyal customers, including social customers. In today’s tough … Continue Reading

support customers

Online customer support: Are you getting it right?

Online customer support: A business priority As the year is quickly coming to an end, we reflect on what we are most thankful for, and what we wish to accomplish next year. For many business people this is a time … Continue Reading

BlogTalkRadio features new product management show

BlogTalkRadio, the largest and fastest growing online talk radio network, has added a new, live product management-related talk show to its growing list of informative broadcasts. OneDesk was honored to be featured in the premiere episode of Global Product Management’s … Continue Reading


Social Project Management – a new role for project managers

A social project management framework In his post titled In his post titled Project Managers’ New Role as Social Facilitators , Rick Freedman explores the need for project managers to shift their role from “managing tasks to managing interactions and … Continue Reading

the cluetrain manifesto

Clues from the Cluetrain: Old lessons for new media

What can the early Internet classic, the Cluetrain Manifesto tell us about creating customer connections in today’s the social web? Evidently, alot. “The industrial interruption of the human conversation — is coming to an end. On the Internet, markets are … Continue Reading

Listen up: OneDesk will be live on Blog Talk Radio

We are thrilled to announce that OneDesk will be a featured guest on Blog Talk Radio’s new show: “Tools of The Trade.” The premiere episode of “Tools of The Trade” will broadcast live on BlogTalkRadio on Friday, November 18, at … Continue Reading

Leads generation the social way

Leads generation is changing It’s the age of “Web 2.0” and traditional leads generation techniques are just not working anymore. Telemarketing, direct mail, trade shows, print advertising and television commercials are losing the fight against social media, virtual events like … Continue Reading