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Customer Portal Tip: Limiting Customer Discussions

This article is outdated. Please see updated articles on the OneDesk Knowledgebase  With OneDesk’s customer portal, you can start discussions with customers to elaborate on the feedback, ideas and questions they submit. How much access customers have to viewing the feedback and discussions on your customer portal is up to you. Limiting customer discussions in […]

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Ideation management with OneDesk

Innovating the ideation management process The product creation process involves many interconnected ideation management activities—from discovering, to understanding and defining ideas and insight, through to turning new prototypes and ideas into sustainable and relevant product requirements. The question to consider is: With various communication and feedback channels available to customers, is it possible for companies

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Challenges in new product development

Understanding the challenges in new product development Being able to address challenges in new product development can really be the difference between long term prosperity and growth of successful organizations. Here at OneDesk we understand these challenges, and recognize their impact at every stage of the product innovation process. We are very excited to premiere

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Wev’e been featured on Business 2 Community!

OneDesk featured on Business 2 Community! We are thrilled to share that we have been featured on Business 2 Community. My recently published article, Four Ways to Improve Customer Engagement in 2013 dishes up some helpful tips for you to integrate into your customer strategy next year. Do you have questions about how OneDesk can

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How to run a web-based survey of customers through OneDesk

With today’s extremely competitive corporate conditions, it’s no secret that providing quality customer experience is the key to keeping customers and gaining new ones, which leads to maximizing profit. That being said, surveying your customers is the best way for your organization to predict whether the company is going in the right direction, or whether

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We’ve been featured on Software for Enterprise!

OneDesk featured on Software for Enterprise We are very happy to announce that we have been featured on Software for Enterprise. Our recently published article, Get Work Done with OneDesk, All-In-One Social Business Software by our resident know-it-all, Kimberley Chan, explores and highlights some of the important elements of OneDesk and takes you through some

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