PM team tools: OneDesk webinar

Helping your pm team manage tasks and issues, together! Hey pm teams! Pop quiz: What makes OneDesk unique from any other issue or task management application? That’s easy. It allows your pm team to effortlessly view their issues and tasks … Continue Reading

Projects cost analysis with OneDesk

Projects cost analysis: Helps prevent problems When carried out early-on, projects cost analysis, planning, estimation and tracking help prevent problems during any project’s lifecycle. OneDesk offers several features that helps with the projects cost analysis and estimation processes. Here’s a … Continue Reading

Complaints procedure management with OneDesk

Revisiting your complaints procedure management strategy Your product development strategy must include a strong help desk service component to handle customer service complaints in an efficient and timely manner. As customers increasingly use help desk services to express issues related … Continue Reading

Process changes and keeping steady PM practices

Keeping steady PM practices during process changes In today’s extremely competitive economic environment process changes within an organization cannot be avoided. Many organizations experience a high rate of process changes which leads project managers to wonder how they can keep … Continue Reading

Project solutions for today’s PM

Project managers need project solutions, not problems Today’s project managers are asked to do more with less. They are encouraged to do less planning, with smaller budgets, more rapid product iterations, and deliver releases quicker. Another common difficulty is that, … Continue Reading

Project team too big or dispersed? No problem!

Tips to leading a big or dispersed project team As an effective project leader, it’s your job to ensure all members of the project team always have access to all information pertaining to the project in question. This can be … Continue Reading

The client experience: Make it memorable

Creating the client experience that gets results   Here at OneDesk, we strive to ensure that the client experience is a remarkable one. Here are a few tips that we believe help take the client experience to the next-level: Provide … Continue Reading

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A requirement system tailored to your needs

OneDesk: A flexible requirement system OneDesk’s requirement system allows product teams to leverage different requirement workflow statuses and easily manage their requirements. Every organization had their preference as to what type of requirement system they prefer to work with. Some … Continue Reading

Project decisions: Dealing with dispersed teams

Working together towards better project decisions As a project manager, managing teams and ensuring you are making the right project decisions can be challenging tasks. To add to the complexity, today, creating virtual teams has become a popular method used … Continue Reading

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Help Desk System: OneDesk

Enhance your help desk service using OneDesk Help desk services can no longer just be used as tools to field support emails— with OneDesk you can create a systematic and automated process that identifies customer issues and continuously captures inquiries … Continue Reading