Is Facebook’s Social Graph really that big of a deal? Yes. While many of us were slowly and reluctantly returning to work after the holiday season, Mark Zuckerberg was on a completely different speed. On January 17th, 2013 Zuckerberg unveiled … Continue Reading

Last updated 23/12/2019 We’re happy to announce that we have uploaded over 50 new videos to our You Tube channel. The majority of the videos are short instructional videos designed to help you get familiar with OneDesk’s features, as well … Continue Reading

OneDesk featured on CustomerThink.com! We are very happy to say that we have been published on CustomerThink.com. Head up by its CEO, Bob Thompson, CustomerThink is a well-known and respected online authority in the areas of Customer Relationship Management, Customer … Continue Reading

The beauty of OneDesk is that it allows you to capture feedback from a variety sources without them getting lost. Whether customers or colleagues choose to send you feedback from email, social media, or from the customer portal, they will … Continue Reading

The Importance of Proper Feedback Management Customer feedback programs provide companies with valuable insight that can be used to better position products or services in the marketplace. Some companies are still not asking the customers who buy their products and … Continue Reading

You spoke, we listened. OneDesk’s new user interface was designed based on UI design ideas gathered from customer feedback. Many of our customers thought that our interface was too cluttered and overwhelming. They also suggested that we make navigation easier. … Continue Reading

OneDesk Unveils New User Interface Changes to UI Provides Users with Easier Navigation That Enables Them to Work Smarter and More Efficiently   Montreal, Canada, January 9, 2013 – OneDesk, developer of a powerful web-based Unified Product Platform has released … Continue Reading

Expanding your online network of product professionals So, 2013 is the year you’ve decided to become more social? Great. The Internet is constantly providing new tools for cultivating and capitalizing on those networks. It provides an endless opportunities to engage … Continue Reading

  Over past few years, we’ve seen an in increase in the number of companies that made the transition to a “social business.” For those who are not familiar with the term “social business,” let’s make one thing clear: Being … Continue Reading

Is this the last we will see of the Cranky Product Manager? Well, not exactly. Judging by her last few posts back in September 2012, it appears that the Cranky PM will be taking a permanent vacation from her well … Continue Reading