Is Facebook’s Social Graph really that big of a deal? Yes. While many of us were slowly and reluctantly returning to work after the holiday season, Mark Zuckerberg was on a completely different speed. On January 17th, 2013 Zuckerberg unveiled his newest product innovation: The Facebook Social Graph (currently in beta), which enables individuals to […]
What Facebook’s Social Graph Means for Product Development More
Last updated 23/12/2019 We’re happy to announce that we have uploaded over 50 new videos to our You Tube channel. The majority of the videos are short instructional videos designed to help you get familiar with OneDesk’s features, as well as the new user interface. Also, in order to make the videos easier to find,
OneDesk featured on CustomerThink.com! We are very happy to say that we have been published on CustomerThink.com. Head up by its CEO, Bob Thompson, CustomerThink is a well-known and respected online authority in the areas of Customer Relationship Management, Customer Experience Management and Social Business. Kim’s recently published article, Team Collaboration the 2.0 Way serves
The beauty of OneDesk is that it allows you to capture feedback from a variety sources without them getting lost. Whether customers or colleagues choose to send you feedback from email, social media, or from the customer portal, they will all arrive in OneDesk’s Feedback Application. Once feedback has arrived in the feedback application, what
The Importance of Proper Feedback Management Customer feedback programs provide companies with valuable insight that can be used to better position products or services in the marketplace. Some companies are still not asking the customers who buy their products and services what they want and need, while many companies do not incorporate customer feedback into
You spoke, we listened. OneDesk’s new user interface was designed based on UI design ideas gathered from customer feedback. Many of our customers thought that our interface was too cluttered and overwhelming. They also suggested that we make navigation easier. Thus, the new UI is cleaner, and navigation is more logical. Navigating through the new
OneDesk Unveils New User Interface Changes to UI Provides Users with Easier Navigation That Enables Them to Work Smarter and More Efficiently Montreal, Canada, January 9, 2013 – OneDesk, developer of a powerful web-based Unified Product Platform has released its new and improved user interface. OneDesk leads the market in providing solutions that help
Expanding your online network of product professionals So, 2013 is the year you’ve decided to become more social? Great. The Internet is constantly providing new tools for cultivating and capitalizing on those networks. It provides an endless opportunities to engage with individuals who can bring fresh new ideas and add a whole new perspectives to
Over past few years, we’ve seen an in increase in the number of companies that made the transition to a “social business.” For those who are not familiar with the term “social business,” let’s make one thing clear: Being a social business does not simply mean that a business uses social media. Social business
Is this the last we will see of the Cranky Product Manager? Well, not exactly. Judging by her last few posts back in September 2012, it appears that the Cranky PM will be taking a permanent vacation from her well recognized and respected blog, The Cranky Product Manager, in order to devote her full attention