Picture this scenario: A new project begins and you and your team are off to a good start. Resources have been planned, assignments have been assigned, deadlines have been set, and everyone’s ready to work. All of the sudden, the project changes and you find yourself reorganizing everything. With efficient teamwork, most obstacles can be […]
4 customer service trends for 2013 At the beginning of this year, business analysts and marketing professionals made their best predictions of customer service trends for 2013. Now that we are fast approaching this year’s end (shocking, isn’t it?), let us revisit these customer service statistics and predictions. According to a report published earlier this
OneDesk’s Project and Portfolio Management Software allows you to create projects and share them internally or externally. Then, create sub-projects to create hierarchy and organize products, releases, projects, and teams. To get to OneDesk’s project and portfolio management software, click on the manage projects and portfolios button at the top-left of the interface (circled in
Creating a complete help desk support system Incorporating customer service and help desk tools into your overall product development process is highly beneficial to all stakeholders involved. In addition, it is crucial for businesses to have a help desk management strategy in place that facilitates customer engagement at all levels and touchpoints throughout the course
For teams who are looking for an alternative to Microsoft Project, OneDesk offers a unique solution. OneDesk Project Management was designed to cater the needs of teams who wish to work on MS project files collaboratively. Simply import your .mpp or .mpt files into OneDesk. Then, you’ll be able to share them with your team
Microsoft Project Alternative: OneDesk Project Management More
One of the most common questions we get is “What makes OneDesk unique?” Since OneDesk is a suite of applications, there are several features that are unique to our software. Here are the top ones. OneDesk’s Most Unique Software Features Seamless integration All of OneDesk’s applications are connected, which makes for seamless integration. How? Information
Without requirements, It’s hard to build the right product. Hence the requirements gathering, or “elicitation” process needs to be as complete as possible. In order to gather requirements from a multitude of sources, different approaches and techniques must be applied. Here are some of our favorite requirements gathering techniques: Hold facilitated requirements gathering sessions Bring
As a good project leader, one of your responsibilities is to ensure that project information is always synchronized, so that all team members can be on the same page at all times. This can be challenging, especially if the team is dispersed. So what can you do to make sure that your entire team has
Have no fear, the scrum master is here! Introducing a new methodology to different project teams can be scary, right? Let’s face it, not every individual is going to start out with the right set of qualities needed to become a great Scrum Master. Time, training and experience all play a part in helping the
In order to come up with innovative ideas, creativity is essential. Therefore, companies should focus on stimulating creativity in your workplace. Recognizing that many organizations don’t know where to start when it comes to helping their team boost their creativity, we decided to provide a few tips. 4 tips to Stimulating Creativity Tell your team