Systems for providing feedback OneDesk includes a customer portal that enables you to capture customer insight in the form of questions, issues, compliments, ideas and compliments. OneDesk also includes a comprehensive help desk application that enables you to organize and manage customer questions related to your products or services. Related blog posts: Receiving feedback through […]
I previously wrote a post entitled Waterfall vs. Agile in which I posted two charts comparing the success rates of both methodologies. A reader named Mark recently commented and asked a question concerning how to initially estimate the cost of an Agile project. Since it’s a great question, I thought I would share my response
Understanding why projects fail Why do projects fail? The majority of the time, projects fail because of unclear processes, or strategies or perhaps it can be due to poor scheduling and cost management. By definition, A project is said to have failed when it has not met the necessary requirements. More specifically, when a project
Save Projects by Being Open and Adaptable Knowing how to save projects when they are in trouble can be a useful skill. However, many project managers only learn how save projects on-the-spot, when they find themselves in a situation where they need to step in and save the day – or else. This was the
Our Top 10 Management and Leadership Quotes Management and leadership quotes can be used to inspire, educate and motivate others. Here are 10 management and leadership quotes to help you take charge of your day: 1. Leadership is influence. -John C. Maxwell 2. A good general not only sees the way to victory; he also knows
We often get asked by our customers whether OneDesk allows users to recognize similar ideas as it would help avoid duplicates and increase productivity by keeping similar ideas grouped together. There are several ways in which you can recognize similar ideas in OneDesk: Through the customer portal Customers can submits ideas (or any other type
Project issue tracking and task management: A combined view What makes OneDesk stand out from all the other issue reporting and task management applications out there, is the ability for project teams to optionally view all of their assigned issues and tasks in one single, complete view. Now, you can easily take control of all
Project Management Lesson Learned: The Product Owner Is Your Best Customer In Scrum, the product owner is responsible for writing customer-centric user stories, and other items, prioritizing them, and making sure they get added to the backlog. It’s important for every company to listen to the voice of the customer, but some may also forget
Managing product backlogs can be a challenge Product backlogs. Every product manager is faced with them at some point in the product development process. As we know, product management is more than just creating and managing product backlogs. Often a multi-functional member of a product team, it can be quite challenging for them to manage
We’ve said it across our blogs, in our demos, and during our webinars – great customer service is the key to a successful business. As the business world becomes more and more competitive, there is no excuse to not deliver exceptional customer service. To prove our point, as well as to entertain you, we’ve put