Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every touch-point or interaction your customers have with your company, (through … Continue Reading

What is SaaS? One of the first things that we say when we talk to our customers about OneDesk is that it is offered on a SaaS basis. Being a relatively new concept, many are not clear with the definition … Continue Reading

Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing competition. Understanding the impact that customer service activities have on … Continue Reading

Don’t ignore the Project Initiation step The way you spend the first few days preparing for a project will determine whether the outcome is successful or not. In order to ensure that a project turns out successfully, it is necessary … Continue Reading

What is workflow management and automation? According to a recent article in WiseGEEK, workflow management is most commonly known as a system that enables information, documents, and tasks to pass from one employee or tool within an organization to the … Continue Reading

Updated 30/12/19 What is the difference between projectmanagement and program management? Many organizations still struggle to answer this question. While the roles of the project manager and program manager vary from company to company, there are some unique aspects that … Continue Reading

How to plan a project There’s always room for J-E-L-L-O. Or, in the case of project management, adjustments. Do not be fooled by the perfect project plans and deadlines you have so carefully created. The golden rule in project management … Continue Reading

With the corporate world getting more and more competitive, many project and product management teams are finding it harder to keep up with rapid changes in all areas. Customer needs, market demands, and industry processes all need careful monitoring in … Continue Reading

Thomas Edison once said: “Genius is 1% inspiration, and 99% perspiration.” So, what happens when you lack the inspiration or the tools to bring great ideas to life? You turn to the experts, the ones who understand that innovation is … Continue Reading

When you hear the words “collaborative relationships,” what does it make you think about? To many of you, the term may seem redundant. After all, aren’t all relationships collaborative? OneDesk was built to strengthen collaborative relationships. Prior to designing the … Continue Reading