Good news. You can stop using spreadsheets to manage your requirements. Is it possible, you say? Yes it is- and it’s all thanks to one amazing tool: OneDesk. Requirements analysis tools and techniques in OneDesk To manage requirements, you need a tool that is flexible but reliable. OneDesk’s requirements management and analysis application allows team […]
Last updated: January 27, 2020 We often get asked by customers: “What is the difference between a technology roadmap and a product roadmap?” I have decided to finally shed some light on this topic. Technology Roadmap: Definition and Application According to Wikipedia, a technology roadmap (sometimes called a technical roadmap) is “a plan, that applies
Understanding the scrum master role in agile A Scrum Master takes on a front-and-center role in Agile. He/she is responsible for making sure teams correctly follow the rules and principles that govern scrum. Part motivational speaker, part coach and manager, the scrum master roles involves monitoring and resolving any issues that may arise throughout the
How to easily capture and manage all customer emails with OneDesk. If customers send you support requests by email, you can still manage them with OneDesk. Have your customers send their support requests, or just forward emails to: support@(your organization).OneDesk.com The support issue can then be found in OneDesk under the help desk tab. You
Create a Custom, Automated Workflow with OneDesk For some companies – workflow is simple. It consists of a single team, and a few small projects or tasks. But, for organizations with larger, complex teams with multiple product lines and product families, creating a workflow that suits the way everyone works can be a nightmare. Here
Kanban vs scrum: The basics of Kanban Before we can examine kanban vs scrum, we need to understand the origins and basic principles that govern each methodology individually. Part 1 of the kanban vs scrum series will focus on Kanban. The Kanban Way “A Kanban system is not an end in itself, but only one
Managing a project team: Have a plan! Let’s face it – project management can be messy and extremely volatile. We are all fully aware that projects can shift in focus and have the potential to move in multiple directions, continuously throughout the stages of development. The question is: How can we successfully manage various project
These days, customers prefer to make a human connection and get product recommendations right from the source – the company. therefore, companies can leverage these methods of communication to tap into customer conversations and uncover what is being said about their brands, products, services, and even competitors. They can then take the steps to improving
Agile Project Management: An Iterative Approach Similar to the rules that govern agile software development, agile project management is based on breaking down steps into small manageable components called iterations. Each iteration is then carefully analyzed by project teams and any other stakeholders closely involved with the project. The results of these analyses are then
Great news! We recently added new agile tools to OneDesk so we thought we’d celebrate these exciting features with a fun, social #FollowFriday style post. Agile blogs you should follow Below is a list of some excellent agile blogs that you should definitely check out. I also encourage you to follow their agile adventures on