Connect Live Chat to your helpdesk with OneDesk This guide is meant to help you connect live chat to your helpdesk solution and grant you an instant ability to handle questions and other forms of support. The things you need to connect live chat to your helpdesk: -A OneDesk account (even our trial version works […]
On-premise vs Cloud based helpdesk: The Pros & Cons The meanings of the terms “on-premise” and “cloud-based” mean pretty much what they appear to mean. There are two ways you can access an application and store your data: through a server on your premises, or in the cloud, a set of servers whose data and
Pushing Invoices and bills with Harvest from OneDesk This guide is meant to help you connect Harvest to OneDesk to push invoices or bills using Harvest from your OneDesk helpdesk & project management software. What you need to connect Harvest to OneDesk: -A OneDesk account (even the trial works!). -Your Harvest account. -A Zapier account (the free
Useful software to help manage projects of remote workers It’s a fact: we live in a world that is growing smaller by the second. Don’t worry—the earth is not actually shrinking! Increasingly, we are using technology to break down the geographical boundaries between us in our everyday and working lives. Technology and the internet enable
Useful software to help manage projects of remote workers More
Connecting Wufoo to your helpdesk using OneDesk This is a short guide that will help you in connecting wufoo to your helpdesk and manage forms and the specific clients that they are meant for. The pre-requisites: -A OneDesk account (even our trial version works too!). -Your Wufoo account. -A Zapier account (the free version
The many different types of Helpdesk teams Just as there are different parts of an IT system, there are, or should be, different teams supporting helpdesk activities. In most cases there is an end-to-end service available to the user such as an overall communications system. A university may have an IT service. It will generally
The OneDesk March 2017 Release The OneDesk March 2017 release notes are also available in their complete and un-redacted form on our Customer Portal. Feel free to go and lookup more of the changes that were brought on with this release! Grouping for the list views This is big. Now, in OneDesk, you can group
Updated 19/12/2019 The different models of project teams in project management When embarking on a new project, one vital aspect to consider is the project teams who will be taking on the work. There is no one correct or right team structure that applies to all project teams. As with the nature of projects, project teams
The different models of project teams in project management More
Connect a helpdesk for your Slack using OneDesk This guide will show you how to connect a helpdesk for your Slack using OneDesk. This integration will allow you to create new users, items, projects, channels, messages, private messages etc. Some pre-requisites: -A OneDesk account (even our trial version works too!). -Your Slack account. -A Zapier account (the free version
Best Practices for OneDesk Item and Project Types This blog post is a short guide on the best practices for OneDesk when it comes to item and project types. It will aim to help you design your work structure in OneDesk, either for the first time, or as an exercise in finding the simplest way possible.