helpdesk support queue

The basics of a Helpdesk Support Queue

The basics of a Helpdesk Support Queue A Helpdesk support queue keeps the helpdesk manager and technicians from feeling as if everything has to be fixed all at once. It keeps them from running around trying to address everything and … Read More

product management discipline

The Product Management discipline in the world of Big Business

The Product Management discipline in the world of Big Business The Product Management discipline’s role and job description is heavily dependent on the industry, organization and the product it’s relevant to. Based on the best practices established over the years, … Read More

project management with Google Docs

Connect your project management with Google Docs / Drive

Connect your project management with Google Docs / Drive The goal of this integration guide is to let you connect your project management with Google Docs or Google Drive. Here we will show you how to have documents automatically created and … Read More

helpdesk to CRM

OneDesk lets you connect your helpdesk to CRM

OneDesk lets you connect your helpdesk to CRM If you haven’t already, you should connect your helpdesk database to your Customer Relations Management (CRM) system as soon a possible. Why? A single source of customer data Because a combined database … Read More

The PRINCE2 Process Model for project management

The PRINCE2 Process Model for project management The PRINCE2 process model is a flexible framework for project management, with the intent to be used for projects across all disciplines. PRINCE2 stands for Projects In Controlled Environments, while the 2 denotes that … Read More

program manager

What is a program manager?

What is a program manager? As organizations grow, there are several management levels or hierarchies introduced to ensure that different teams and initiatives are in sync with each other. Some of the common management roles that can be found in … Read More

helpdesk database

The Basic Anatomy of the Helpdesk Database

The Basic Anatomy of the Helpdesk Database You shouldn’t have to research the answer to the same, or similar IT problem every time it appears. You need a helpdesk database. You should be able to search in a pile of … Read More

process groups

The Importance of Process Groups in Project management

The Importance of Process Groups in Project management Where project management is concerned, process groups are a guiding structure for the managing a project from start to finish. The concept of process groups can be vague, so let’s break down … Read More

inbound vs outbound

The Importance of Inbound Vs Outbound Product Management

The Importance of Inbound Vs Outbound Product Management Product management is a broad function – which requires its practitioners to understand the market problem and the ways their product can solve the problem. It’s quite common for organizations to split … Read More

Earned Value Management

Earned Value Management explained

Earned Value Management explained What is Earned Value Management? Project management revolves around the balancing of three aspects of a project: time, scope, and cost. This is also known as the project management triangle. One technique used to evaluate how … Read More