Helpdesk Tickets Are Your Knowledgebase Helpdesk Databases hold a lot of information A helpdesk knowledgebase can be a life saver if it has the information you need while talking to a customer or when finding a solution to their problem. The only question is: how do you go about generating a useful knowledgebase? A good […]
What is an “integrated product team” and should you care? If you have ever been exposed to complex projects, chances are that you have come across the term – Integrated Product team (IPT) in one form or the other. There are several definitions of Integrated Product team on the web. However, in layman terms, an
What is an “integrated product team” and should you care? More
The PMI / PMBOK Guidelines (Project Management Body of Knowledge) So, what is the PMBOK method? When you’re starting out as a project manager, it can be tough knowing how to get started. Luckily, there is a widely recognized project management method available to us. The PMBOK, or Project Management Body of Knowledge, is a compilation
The PMI / PMBOK Guidelines (Project Management Body of Knowledge) More
Last updated: January 27, 2020. Helpdesk: Anything but Single Point of Contact (SPOC vs MPOC) Better Helpdesk comes from a well structured customer support When you want to resolve an IT issue, you don’t want to be bounced around by the helpdesk. You want to deal with one person and explain your problem one time.
Helpdesk: Pros & cons of a Single Point of Contact (SPOC vs MPOC) More
Integrate your Project Management with Xero using OneDesk This short article is meant to let you integrate your Project Management with Xero. It contains what you need as well as the instructions on how to get about doing it. What you need to set this up: A OneDesk account (the trial account works too). A Zapier
Integrate your Project Management with Xero using OneDesk More
The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features, for a full list of fixes and feature changes you can head to our Customer Portal. 1. Introducing your very own Bot We have given
PERT based projects: the Program Evaluation & Review Technique The PERT based projects method of planning: Every project manager wants to successfully see a project through from ideation to fruition. Planning and estimation are key to this success. However, when projects are complex, it can be difficult estimating realistic completion dates. In this case, it might
PERT Based Projects: the Program Evaluation & Review Technique More
Helpdesk collaboration: Work on tickets to deliver optimal customer support Never underestimate the importance of collaboration Collaboration is important in many activities. A group of people are a lot more likely to develop an effective solution to a problem than an individual. A group generally represents a greater breadth of experience, a greater number of
Helpdesk collaboration: Work on tickets to deliver optimal customer support More
Connecting a helpdesk to your Asana This guide will walk you through a simple integration process to connect a helpdesk to your Asana account. This will let you better, and simplify your daily work. Pre-requisites: -A OneDesk account (even our trial version works too!). -Your Github account. -A Zapier account (the free version should be
Effective Tools of Resource Management Software To get through any project, you need a team of people as well as equipment, funding, and facilities in order to get all the tasks done. These aspects can all be viewed as resources. Through the progression of a project, you don’t need every resource for every task or