This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As more and more companies move towards a SaaS model, it makes sense to use a helpdesk to track and manage issues as they are reported. This is especially true for IT support companies […]
How an IT Support Company uses OneDesk for their Help Desk More
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When your team is responsible for a multitude of customers, you need to ensure your clients’ needs are met at all times. It’s inevitable that systems and products face issues from time to time,
How professional services organizations use OneDesk to manage their projects and stay on track More
As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects. As a project manager, you need to enable your engineers to do what they love to do, while tracking their work, and keeping them free
How engineering firms use OneDesk to track customer tickets and projects More
As I am sure most of you who are interested in this question have already discovered, you can customize the way OneDesk sends email on your behalf. To do so go to Administration > Emails > Appearance. On this page you can change the email header, signature, and colors. Emails sent from OneDesk will be
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For any company to be successful, they need to have customers. While it’s important to always acquire new customers, you cannot neglect your existing customers. This is where customer success comes into play. You
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. There comes a time in any medium or large-sized company’s lifetime in which they will need to build out an internal IT team. This IT team is generally in charge of all the employees’
Since I’ve helped set up hundreds of OneDesk accounts by now, I am frequently asked by customers and other members of our team, what are some ‘best practices’ that should be followed to ensure customer success. Since I am always glad to share my wisdom 🙂 I thought it could be useful to write up
The start of any new project brings a rush of emotions with it: excitement, hope, exhilaration. There’s always a chance that your project could revolutionize the world, or bring you fame and fortune. However, on the flip side, there’s a much higher chance that your project could fail somewhere along the way. Every project incurs
In the software world (and increasingly in other domains) agile project management is one of the more popular ways to manage projects. There are a lot of different versions of “agile” methodologies and the purpose of this post is not to go over those yet again. Instead I will cover some of the features in
Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a successful project team needs to work as a cohesive whole, efficiently pooling their ideas and talents for a common goal. That magic chemistry happens when