How an Engagement Software company utilizes custom field features & types of tickets to organize different projects

When setting up meetings, pitches, training, and events, the ideal manager makes a special effort to deliver an immersive experience by evaluating, tracking, and evaluating the audience’s level of engagement to achieve the best outcome of the event possible. After … Read More

Monitoring outgoing email & email capturing in OneDesk

If your job is to manage an end-user or customer support organization, one thing you really need a handle on is the flow of support emails into, and out of, your department. You need to be sure that you are … Read More

OneDesk Case Study – Local Government

In this day and age, all aspects of life are progressively going online. This extends to even behemoths of organizations such as governments. Historically, governments have often lagged behind in keeping up with the most current technological landscape, opting instead … Read More

OneDesk Case Study – Aquariums Specialist

It’s not uncommon for growing businesses to build out their own support teams. No matter what industry, if there is a website that customers and users interact with, that technology will need someone to maintain and update it. For businesses … Read More

Selecting a helpdesk solution to track support emails

If you have been on the lookout for a helpdesk solution to help you track incoming support emails, you have probably already come across several options. This post discusses the types of solutions available in the market, without getting deep … Read More

How A Software Company uses the OneDesk Customer Portal

When it comes to software development, duplication of effort is one big deal. Large or small, Enterprise Software Development Companies power countless other sensitive industries, including private sector businesses and government sectors through software technology. As such, efficiency is more … Read More

How a Digital Creative Agency uses OneDesk for Ticketing & Reporting

Marketing products and services via internet-based media is arguably the most significant trend of the past few decades. This has grown from a mere idea to a multi-billion dollar industry that drives global trade. It has also incentivized several radical … Read More

How a Software Company uses OneDesk to manage their Service Level Agreements

A service level agreement (SLA) is a contractual obligation between a service provider and one of their clients. An SLA can include details around quality, availability, and general responsibilities for when things go wrong with the services provided. For both … Read More

How you can change the appearance of your OneDesk emails

OneDesk has lots of configurations to allow you to control the emails we send on your behalf. All these options can be fond under Administration > Email settings. These options include: Modifying the Content of the emails we send Adding … Read More

How A Non-Profit uses OneDesk to collect tickets

Non-profit organizations have to be savvy in knowing how being efficient with their funds. This translates further into needing efficiency in how work is managed and tracked. For non-profits that have been around for some time, there tends to be … Read More