The best way to know how well your customer service team is doing is… to ask your customers. One common way to get customer feedback is to send a follow-up survey or poll after each customer service interaction. While OneDesk … Read More
Yearly Archives: 2019
How a local Co-op uses OneDesk to manage maintenance at its retail locations
Cooperatives, also known as co-ops, are businesses owned by a group of people who are united in their needs and goals. Because co-ops are run by a committee, they often are focused on serving their local community. This sense of … Read More
OneDesk now offers services to get you up and running.
OneDesk is generally a self-service product. This means that you can sign up for a trial account, play around with the software, ask a few questions and be up and running. We have worked hard to make this possible by … Read More
How a materials distributor uses OneDesk to manage IT tickets and projects
In well-established industries, it is not uncommon to see companies sticking to their old and familiar ways of management. For the distribution and supply of raw materials, this is no exception. However, as companies move more and more of their … Read More
A Consumer Package Goods (CPG) supplier uses OneDesk to manage it’s creative workflow
The world of consumer packaged goods is one that moves quickly. Companies that sell consumer packaged goods (CPG) have to constantly develop new products and get them into the hands of consumers at a regular rate. These products include non-durable … Read More
Modifying email content in OneDesk
Your OneDesk account will send out emails for a variety of reasons. This article explains the different types of email we send and how you can modify the content of these emails to better suit your needs. The email template: … Read More
How a telecom services company uses OneDesk to manage support, project management, and deal flow.
Our client is a large telecommunications services company based in the United States. Over the years, they have grown, but have pinpointed one product in particular that they need help with managing. As leads come in from their sales force, … Read More
How one company uses OneDesk to offer external HR services
There comes a time in every small-to-medium business’s lifetime that HR needs to be considered for the company’s well-being. Many businesses these days are looking to external firms to handle their HR for them. For these companies that offer consultative … Read More
How to create and use template projects in OneDesk
In many industries, it is very common to do similar projects over and over again with only a few differences each time. Over time these projects become more and more refined until they (hopefully) go off like clockwork. OneDesk supports … Read More
Working with task links, relationships and constraints
One great feature in OneDesk is the ability for it to automatically calculate the schedule for your tasks. OneDesk does this by using the critical path method (CPM). This article explains how OneDesk calculates a task’s schedule. Scheduling links between … Read More