How to put a Knowledge Base on your Website – A self-service option for your customers

With OneDesk you can help your customers to help themselves! Decrease your support costs by providing articles about your products or services, so that your customers can easily find answers to common questions. What exactly is the OneDesk Knowledge Base? … Continue Reading

Customizing your Timesheet form

In OneDesk you can create a timesheet for each time you work on a task or ticket. Here’s how to customize that timesheet form. Creating a timesheet It’s easy to create timesheets in OneDesk. Do this by Clicking “Add Timesheet” … Continue Reading

7 Things to Consider When Integrating Your Helpdesk and Project Management Software

Businesses are always looking for the best ways to accommodate their customers’ needs. And in this fast-paced world, they should be able to satisfy customer demands as soon as possible. Fortunately, there’s technology to help you with that. In a … Continue Reading

Using the Report Creation Wizard

We have released an update to the report creation interface. This a big step forward for non-technical users to be able to generate and schedule the reports they need. While the underlying report generation technology has not changed, the interface … Continue Reading

Credit Management Case Study

For organizations that provide services and support to other companies, it is crucial that they stay on top of their client’s requests. When they charge for their time spent, it becomes even more critical to track work accurately. By using … Continue Reading

How a hair product distributor uses OneDesk to manage their helpdesk

For any business that provides a service, they are bound to be faced with support requests and inquiries. In these situations, having a helpdesk to track and manage these requests is crucial to staying on top of addressing customer needs … Continue Reading

New in OneDesk, August 2020 – Custom fields get an upgrade

At OneDesk we’ve been working on some big exciting new features, but at the same time we have been making updates to OneDesk with a few smaller, but very useful features. Here is a quick update on the latest improvements … Continue Reading

How a branding agency utilizes OneDesk’s project management features

As small businesses grow and acquire new customers and users, their work management needs also grow. For agencies that offer multiple, different services, it’s challenging keeping track of every piece of work and every person that is involved with making … Continue Reading

How a Network Services Company Uses OneDesk’s Portal

Finance aside, the majority of business challenges faced by management teams are deeply rooted in a need to build customers’ trust in the brand or to improve operational efficiency. The concern is well-founded. Businesses will face these challenges regardless of … Continue Reading

New in OneDesk: Custom fields on timesheets, gantt enhancements, & more

The latest updates to OneDesk introduced the following new features and enhancements. New Report Wizard (beta): We have released an update to the report creation interface. Now the user is presented with a wizard-like interface that walks the user through … Continue Reading