2020

7 Things to Consider When Integrating Your Helpdesk and Project Management Software

9. Business Solutions Articles - OneDesk Software / By

Businesses are always looking for the best ways to accommodate their customers’ needs. And in this fast-paced world, they should be able to satisfy customer demands as soon as possible. Fortunately, there’s technology to help you with that. In a joint study by Avanade and Sitecore, 52% of businesses use technology to help deliver better […]

7 Things to Consider When Integrating Your Helpdesk and Project Management Software More

How a hair product distributor uses OneDesk to manage their helpdesk

4. Industry Applications, 6. HelpDesk Lab / By

For any business that provides a service, they are bound to be faced with support requests and inquiries. In these situations, having a helpdesk to track and manage these requests is crucial to staying on top of addressing customer needs in a timely fashion. But a good helpdesk tool is more than just a ticketing

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How a branding agency utilizes OneDesk’s project management features

4. Industry Applications, 9. Business Solutions Articles - OneDesk Software / By

As small businesses grow and acquire new customers and users, their work management needs also grow. For agencies that offer multiple, different services, it’s challenging keeping track of every piece of work and every person that is involved with making it happen. Over the course of a business scaling up, they pick up new tools

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How a Network Services Company Uses OneDesk’s Portal

4. Industry Applications, 9. Business Solutions Articles - OneDesk Software / By

Finance aside, the majority of business challenges faced by management teams are deeply rooted in a need to build customers’ trust in the brand or to improve operational efficiency. The concern is well-founded. Businesses will face these challenges regardless of the size, industry, or approach. Considering how these business challenges can impact the bottom line

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New in OneDesk: Custom fields on timesheets, gantt enhancements, & more

3. Release Notes / By

The latest updates to OneDesk introduced the following new features and enhancements. New Report Wizard (beta): We have released an update to the report creation interface. Now the user is presented with a wizard-like interface that walks the user through the choices necessary to generate the report they want. This a big step forward for

New in OneDesk: Custom fields on timesheets, gantt enhancements, & more More

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