Filter Options

OneDesk gives you the ability to create custom views that can filter the information you see in your OneDesk application window, allowing you to view only what you need when you need it. The OneDesk view creation tool lets you … Continue Reading

How an ISP uses OneDesk to manage its workflows

Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a … Continue Reading

Free Trial, Pricing & Going Pro

OneDesk’s subscription plans are based on the number of users that will be using OneDesk, allowing you to select the best fit for your organization.  Unlike other products on the market, no matter what OneDesk plan you select, you get: … Continue Reading

Best Practice: Creating Multiple Portals and Knowledgebases

Portals and knowledgebases are useful tools that help you to better serve your clients. Customer portals allow your customers to monitor and track the progress being made on their tickets or tickets from their organization. Knowledgebases enable you to save … Continue Reading

Best Practice: OneDesk Optimization

The following are some useful best practices that you can use to improve the performance of OneDesk and keep your work organized. Computer To use OneDesk, you will need access to a good quality computer. OneDesk works inside a web … Continue Reading

How to Create Multiple Portals/Knowledgebases

OneDesk allows you to create as many unique portals or knowledgebases as you need. You can use your portal to allow your customers or end-users to collaborate on projects with you or customize your ticket submission form. Here’s how to … Continue Reading