2021

Introducing the new OneDesk ‘Financials’ App (beta)

Customers have been asking for more in-depth tools to plan and track their financial performance both when working on customer projects or when providing paid support to their end-users. The latest release of OneDesk takes our first step forward in this direction by introducing a new Financials App. This app both centralizes existing financial information

Introducing the new OneDesk ‘Financials’ App (beta) More

Public library uses OneDesk to unify their helpdesk and multiple internal operations

Public library uses OneDesk to unify their helpdesk and multiple internal operations When bringing an entire organization onto a singular helpdesk software, it can be difficult meeting the needs of all the different departments while also creating a setup that works for everyone. Especially when departments operate mostly separately from each other, but do need

Public library uses OneDesk to unify their helpdesk and multiple internal operations More

7 Best Practices To Reduce The Ticket Number And Waiting Time In Daily Help Desk Operations

Customer happiness is an effective company growth strategy that some of the biggest brands have deployed. Unfortunately, it’s also one of the biggest cruxes that have been many struggling organizations’ downfall. You think of a company like Apple, Starbucks, or Delta Airlines, and good customer service comes to mind. It’s not a coincidence that those

7 Best Practices To Reduce The Ticket Number And Waiting Time In Daily Help Desk Operations More

Automatically update a successor item when predecessor is marked complete

OneDesk’s workflow automations are a powerful tool, allowing for deeply customizable ways to streamline your workflow. One useful workflow automation is updating an item’s successors when the predecessor item’s lifecycle changes. In other words, this automation will start a task when another finishes. Note: For subtasks, you can configure subtask rollup without using workflow automations.

Automatically update a successor item when predecessor is marked complete More

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