2021

How an ERP Firm uses OneDesk to serve its customers

For an expanding enterprise resource planning (ERP) firm, providing quality service is of utmost importance. ERP covers a wide range of day-to-day business areas—from procurement to accounting and everything in between—so staying organized and on top of everything is the key to success. Bringing the management of these needs all into one tool makes it […]

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How a Website Translation Company uses OneDesk for their sophisticated ticketing system and internal project management efforts

For companies that have very established workflows for their ticket and project management, it can be difficult finding the right software to properly reflect them. In certain instances where the workflows are a little less traditional, it can be even more of a challenge to ensure the right customizations are possible. When a translation company

How a Website Translation Company uses OneDesk for their sophisticated ticketing system and internal project management efforts More

Task Dependencies: Predecessor & Successor

You can establish task dependencies with successor and predecessor links. Dependencies define relationships among tasks that determine the order in which activities should be performed. Predecessors identify tasks that must be completed before their successor task can be started. In other words predecessors are a ‘parent’ while the successor is the ‘child.’ With workflow automations,

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How a Business Intelligence Firm uses OneDesk to manage internal requests from multiple subsidiaries

Services and requests are two concepts that go closely hand in hand. Even for internal requests, once a service is requested, there is a certain level of agreement that must happen between the two parties involved. This is often handled via terms and contracts, but these can be easy to mismanage or lose sight of.

How a Business Intelligence Firm uses OneDesk to manage internal requests from multiple subsidiaries More

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