The Jan 2021 Release of OneDesk was rolled out on Jan 23 2021. It included the following features and enhancements: Subtasks and Linked items We have introduced new ways to link items to each other. This extends the previous “linked items” navigation link that was found in the item detail panel. There are currently […]
OneDesk gives you the ability to create custom views that can filter the information you see in your OneDesk application window, allowing you to view only what you need when you need it. The OneDesk view creation tool lets you create and save these custom views with the specified filter options so that you can
Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a workflow that is refined over time in order to provide the best experience for the
To subscribe to OneDesk, you will need to purchase user licenses. These licences are based on the number of internal users that will be using the OneDesk application. Internal users are agents, managers, co-workers, and any other individuals who need access the OneDesk web or mobile app. Customers in OneDesk can submit items via email,
Portals and knowledgebases are useful tools that help you to better serve your clients. Customer portals allow your customers to monitor and track the progress being made on their tickets or tickets from their organization. Knowledgebases enable you to save time by giving customers the ability to find the information they need on their own
Best Practice: Creating Multiple Portals and Knowledgebases More
The following are some useful best practices that you can use to improve the performance of OneDesk and keep your work organized. Computer To use OneDesk, you will need access to a good quality computer. OneDesk works inside a web browser, so whether you use Windows or Mac will not affect how OneDesk runs. Make
OneDesk allows you to create as many unique portals or knowledgebases as you need. You can use your portal to allow your customers or end-users to collaborate on projects with you or customize your ticket submission form. Here’s how to create a new portal and knowledgebase in OneDesk. Creating a New Portal Step 1: In