Company Preferences
Make your workflows and OneDesk account your own, with company-wide preferences.
OneDesk lets you customise your company preferences to make your workspace your own. Through various quality of life settings, you can set preferences that make your OneDesk feel like home. You can also customise how your brand appears through your client-facing apps.
Customize your work standards
OneDesk allows you to customize your organizations work standards, including:
- Workdays in the week , start time, and working hours per day.
- Date format
- Time zone
- Currency type
- Interface language
Quality of life workflow settings
OneDesk lets you set work preferences to streamline and aid your customer support and project management. For example, set default conversation visibility and default planned effort of tasks. Allow for the creation items with only names for quick and easy ticket or task creation. Show or hide OneDesk’s customer support chat for convenient access. Automate creation of customer organizations based on domain. Configure how subtasks interact with their parent or predecessor task.
Brand your customer-facing applications
Customise how you’d like your brand to appear to your customers. You can modify the following: Company name, Company logo, colors, Bot avatar, Bot name, welcome messages, and more.
Learning resources
Configure how your subtask’s states interact with their parent task’s state.
Set the language on a company, agent, or customer level.
Configure your company preferences in your administration settings.