project management software

What you need from your project management software

What you need from your project management software Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a successful project … Read More

project management

‘Silicon Valley’ and how not to manage projects

‘Silicon Valley’ and how not to manage projects A comedy of errors makes for a great TV show, but not so much for great project management. The critically acclaimed Silicon Valley tells the story of programmer Richard and the many … Read More

Troubleshooting alongside your client

Troubleshooting alongside your client In this day and age, not making full use of the technological wonders that we possess to help clients is a terrible mistake. With just a few clicks you can get access to a world of … Read More

showcase

Showcase your resolved client issues or positive client relations

Showcase your resolved client issues or positive client relations Managing a helpdesk is not easy. We’re all willing to admit that much, but sometimes good things happen and you should showcase that. A good statistic, a positive story, a worthy … Read More

automate your helpdesk

Should I Automate My Helpdesk?

Should I Automate My Helpdesk? The helpdesk world is now faced with so many great new functions like chatbots and live video conference. In a modern and technologically advancing world like this one, how automated should a helpdesk be nowadays? … Read More

organize your clients

Organize your clients into levels: the key to helpdesk management

Organize your clients into levels: the key to helpdesk management Let’s be honest, not all clients are created equal. That might sound mean or elitist but it is actually kind of true. Even for a small business, large clients, or … Read More

basic helpdesk

Get smart, don’t do basic helpdesk: go the extra mile.

Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to let them know you won’t be sending them any more … Read More

business language

Make your jargon (business language) into English

Make your jargon (business language) into English Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business website and re-read … Read More

product idea development

A product Idea Comes From All Places, Not Just the Same Industry

A product Idea Comes From All Places, Not Just the Same Industry Developing new ideas is something that a lot of developers fail to do on a consistent basis. So many developers who are successful often find themselves resting on … Read More

soft hard release

What Should You Choose a Soft or a Hard Product Release

What Should You Choose: a Soft, or a Hard Product Release? Developers utilize the expressions “soft release” and “hard release” to portray two marketing techniques when conveying a product to the general population. One technique is unpretentious while the other … Read More