product development transparency

How Transparent Should Your Product Development Be?

How Transparent Should Your Product Development Be? When software programmers develop a new product, it has to be tested before it can be used in real-time applications. The development process is not only essential to ensure the program runs smoothly, … Read More

product launch feedback

How to Get Feedback Before Your Product Launch

How to Get Feedback Before Your Product  Launch Congratulations on making the decision to get your customers feedback (and even before your final product launch no less!). So many people try to sell applications or services (particularly online) without any … Read More

customer satisfaction

Top 5 Shortcuts to Customer Satisfaction

Top 5 Shortcuts to Customer Satisfaction There is very little that will be more important to business (any business) than customer satisfaction. Customer satisfaction measures how services or products of a company surpass or meet the expectation of its clients. … Read More

important phases of product management

The Most Important Phases of Product Management from Development to Deployment

The Most Important Phases of Product Management from Development to Deployment In economics, productivity is the amount of output created (in terms of goods produced or services rendered) per unit input used. For instance, labor productivity is typically measured as … Read More

TFS SVO Integration

Having integration issues with your TFS and VSO?

Having integration issues with your TFS and VSO? You and everybody else on this planet. It’s hard to find means to seamlessly manage work items and support tickets in between your TFS and other platforms. Especially without having to resort … Read More

trial options

The Pros and Cons of Sampling, Trial Options & Freebies

The Pros and Cons of Sampling, Trial Options & Freebies Free trial options is basically an offer to a customer or potential customer to try your product or service for free for a set timeframe. Most of the time, many developers … Read More

reasons for a helpdesk

A couple of Good Reasons For Why Customers Need a Helpdesk

Here’s a couple of Good Reasons For Why Customers Need a Helpdesk A good helpdesk is the cornerstone of any business. For those of you who are unfamiliar with the concept, a helpdesk is a service provided by a business … Read More

basecamp

Outgrowing Basecamp – How to move on

Outgrowing Basecamp – How to move on There are a million things that need to be handled in an office or business. From corporate structure, to distribution of teams and projects, to the all-encompassing mess of communicating with all these … Read More

Connect your Google contacts to your Helpdesk

Connect your Google contacts to your Helpdesk This small guide is meant to help you connect your Google contacts to your helpdesk solution in a quick and easy fashion. Pre-requisites for this integration: A OneDesk account (the trial works too!). Your … Read More

connect a helpdesk to your mailchimp

Connect a helpdesk to your mailchimp list

Connect a helpdesk to your mailchimp list This guide will help you connect a helpdesk to your mailchimp account. Follow these steps to integrate OneDesk to Mailchimp and make your work that much simpler! Pre-requisites for this integration: -A OneDesk … Read More