Onedesk March 2017 release

The OneDesk March 2017 Release

The OneDesk March 2017 Release The OneDesk March 2017 release notes are also available in their complete and un-redacted form on our Customer Portal. Feel free to go and lookup more of the changes that were brought on with this … Read More

Connect a helpdesk for your Slack using OneDesk

Connect a helpdesk for your Slack using OneDesk This guide will show you how to connect a helpdesk for your Slack using OneDesk. This integration will allow you to create new users, items, projects, channels, messages, private messages etc. Some pre-requisites: -A OneDesk account … Read More

best practices for OneDesk

Best Practices for OneDesk Item and Project Types

Best Practices for OneDesk Item and Project Types This blog post is a short guide on the best practices for OneDesk when it comes to item and project types. It will aim to help you design your work structure in OneDesk, … Read More

project management with Google Docs

Connect your project management with Google Docs / Drive

Connect your project management with Google Docs / Drive The goal of this integration guide is to let you connect your project management with Google Docs or Google Drive. Here we will show you how to have documents automatically created and … Read More

integrate your project management to xero

Integrate your Project Management with Xero using OneDesk

Integrate your Project Management with Xero using OneDesk This short article is meant to let you integrate your Project Management with Xero. It contains what you need as well as the instructions on how to get about doing it. What you … Read More

OneDesk January 2017 Release

The OneDesk January 2017 Release

The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features, for a full list of fixes and feature changes you … Read More

push invoices to quickbooks

Push Invoices to Quickbooks from your Project Management Software

Push Invoices to Quickbooks from your Project Management Software: In this quick guide we will show you how to push invoices to Quickbooks from OneDesk’s project management. What you will need for this: Here’s what you will need to set this all … Read More

connect a helpdesk to your Asana

Connecting a helpdesk to your Asana with OneDesk

Connecting a helpdesk to your Asana This guide will walk you through a simple integration process to connect a helpdesk to your Asana account. This will let you better, and simplify your daily work. Pre-requisites: -A OneDesk account (even our … Read More

connect project management to your Desk account

Connect Project Management to your Desk account

Connecting Project management with Desk.com This guide is designed to give you the means and the how-to to connect project management to your desk account.   What you need: -Your OneDesk account (even just the trial version is fine) -Your … Read More

IT Service Management

How to Simplify your IT Service Management with OneDesk

How to Simplify your IT Service Management with OneDesk We’ve already covered the importance of customer centricity, satisfaction and ratings that come from any good helpdesk department and the software you use. But there are also other factors at play … Read More