Connect your project management with Google Docs / Drive The goal of this integration guide is to let you connect your project management with Google Docs or Google Drive. Here we will show you how to have documents automatically created and filed for each of your new tasks and projects. What is needed to do this: […]
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Integrate your Project Management with Xero using OneDesk This short article is meant to let you integrate your Project Management with Xero. It contains what you need as well as the instructions on how to get about doing it. What you need to set this up: A OneDesk account (the trial account works too). A Zapier
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The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features, for a full list of fixes and feature changes you can head to our Customer Portal. 1. Introducing your very own Bot We have given
Connecting a helpdesk to your Asana This guide will walk you through a simple integration process to connect a helpdesk to your Asana account. This will let you better, and simplify your daily work. Pre-requisites: -A OneDesk account (even our trial version works too!). -Your Github account. -A Zapier account (the free version should be
Connecting Project management with Desk.com This guide is designed to give you the means and the how-to to connect project management to your desk account. What you need: -Your OneDesk account (even just the trial version is fine) -Your Desk account -A Zapier account (again, just the free version is fine) -This special access
How to Simplify your IT Service Management with OneDesk We’ve already covered the importance of customer centricity, satisfaction and ratings that come from any good helpdesk department and the software you use. But there are also other factors at play when trying to simplify your IT service management. Chief amongst these is the importance of
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Connecting a helpdesk to your Github This short guide is intended to help connect a helpdesk to your Github so that you can go about making your life simpler and avoid manual data input! Some pre-requisites: -A OneDesk account (even our trial version works too!). -Your Github account. -A Zapier account (the free version should
Connect a helpdesk to your JIRA using OneDesk In this short guide we will show you how to connect a helpdesk to your JIRA account (namely, OneDesk), what this integration can do and how this can help your work and your business. To do this you will need: -Your JIRA account. -A OneDesk account (even the trial
The OneDesk November 2016 release Here’s a rundown of some of the key changes from the November 2016 release for the OneDesk suite of applications (web application, mobile application, customer portal). The requesters, followers and voters have been overhauled. They now exist as one overarching category called followers. The role of requester can now be
The difference between Product Management and Product Marketing If you are a software professional or just starting out in the industry, you have most likely come across designations like Product manager, Product Marketing manager, Product Owner, Business Analyst etc. Given the fluidity of the titles and job descriptions, most people wonder what the difference between
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