Achille Forest

When Helpdesk meets Project Management

When Helpdesk meets Project Management Project management and Helpdesk services, two key components of any business, rarely interact as many times as they should. It’s more often than not left to the manual labour of individuals within separate departments. This results in a flurry of poorly communicated reports, painfully inputted data across multiple platforms, and […]

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5 Easy Hacks to a Good Product Presentation

5 Easy Hacks to a Good Product Presentation In 2016 a product manager’s job is increasingly demanding, as rapid technological advances mean new product roll-outs and updates are more frequent than ever before. This means a correspondingly large volume of product presentations for managers and developers are needed – and with attentions spans lower than

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Timelines – 3 ways how they can increase business productivity

3 ways project timelines can increase business productivity Team projects are a great concept. Pool your colleagues’ diverse talents and skill sets, increase productivity and learn from some valuable skills from your team mates. What could go wrong?  How about delays due to lack of communication? Creativity being killed thanks to too much wasted time

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Customer Service – 3 simple rules to fulfill your obligations

Customer service – 3 simple rules to fulfil your obligations Product planning and implementation can be a haze of deadlines, bottom lines and targets. It’s often too easy to lose sight of the customer, but customer centricity should always be your number one priority. Fundamentally, your success is almost entirely dictated by your customer’s reaction

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