twitter infographic

[INFOGRAPHIC] Social tools: Changing the way we do business

Leading organizations understand that in order to drive value, they need to integrate new social technologies into their marketing plan. By doing so, they can make themselves accessible to online customers, anytime and anywhere. Top 10 social tools for companies … Continue Reading

dr dobbs

OneDesk reviewed on Dr.Dobb’s

OneDesk was recently featured on Dr.Dobb’s – a well known, and recognized blog in the software development space. Here is what Adrian Bridgwater had to say about OneDesk: “We accept the firm’s assertions that to achieve success, it is important … Continue Reading

piechart social media stats

Where customer service is heading in 2013

A recent report published by Kate Legget, of Forrester concluded that self-service usage by customers on the social web has increased by 12%, chat by 24% and involvement in business community related activities, 25%. These statistics raise some good questions: … Continue Reading

webinar weekdays

Automated Roadmapping in OneDesk

Generate product roadmaps with ease The product roadmap lies at the heart of company strategy and direction, and yet all too often it is represented by static documents with no bearing on the reality of where your product is today … Continue Reading

airplane in the air

The American Airlines Logo Change & Listening To Customers

American Airlines: Flying from the seat of their pants? In today’s customer-driven marketplace, listening to customers is the key to creating products and services that delight. I recently read an article on Bloomberg Businessweek, by John Mayo, that highlights the … Continue Reading

mark zuckerberg

What Facebook’s Social Graph Means for Product Development

Is Facebook’s Social Graph really that big of a deal? Yes. While many of us were slowly and reluctantly returning to work after the holiday season, Mark Zuckerberg was on a completely different speed. On January 17th, 2013 Zuckerberg unveiled … Continue Reading

customer think

We’ve been published on CustomerThink.com

OneDesk featured on CustomerThink.com! We are very happy to say that we have been published on CustomerThink.com. Head up by its CEO, Bob Thompson, CustomerThink is a well-known and respected online authority in the areas of Customer Relationship Management, Customer … Continue Reading

Customer feedback software

Integrating customer feedback into product development

The Importance of Proper Feedback Management Customer feedback programs provide companies with valuable insight that can be used to better position products or services in the marketplace. Some companies are still not asking the customers who buy their products and … Continue Reading

postits on the blackboard

Product Professionals on Quora Worth a Follow

Expanding your online network of product professionals So, 2013 is the year you’ve decided to become more social? Great. The Internet is constantly providing new tools for cultivating and capitalizing on those networks. It provides an endless opportunities to engage … Continue Reading

Cranky Product Manager RIP

Is the Cranky PM calling it quits?

Is this the last we will see of the Cranky Product Manager? Well, not exactly. Judging by her last few posts back in September 2012, it appears that the Cranky PM will be taking a permanent vacation from her well … Continue Reading