Project management has and always will be a collaborative team effort. Evidently, there are numerous benefits associated with effective project management including: Increased visibility More accurate estimates Increased responsiveness Efficient real-time analysis More streamlined product workflows An effective project management strategy combined with the right social tools, will enable organizations to successfully connect teams […]
Ever wondered how to do a gantt chart using OneDesk’s powerful project management tools? OneDesk’s Gantt charts, enable you to visually display bar charts which help you to organize and manage your projects. They also allow product and project teams to stay in sync with tasks and assignments. Finally, Gantt charts are extremely useful because
We are thrilled to announce that we have been featured on EnterpriseApps Today! In his recently published review, OneDesk Has Centralized Collaboration, Social Media Monitoring, seasoned technology writer Paul Mah discusses some of the key components of OneDesk’s project management and social media monitoring capabilities (Click here to see additional OneDesk features and applications). A
Turning customer questions into product gold OneDesk features a customer portal that enables you to capture customer questions, and a help desk module to organize and manage customer questions related to your products or services. These activities ensure the right creative and analytical decisions are made quickly and in real time. The benefits associated with
Building a better customer support system It is no secret that providing exceptional online customer support presents many challenges to businesses: Difficult to manage high volume of support inquiries through various different social channels Rapidly rising and shifting customer expectations. Successfully engaging with customers online, at different touch points Keeping a close eye on brand
Food giant adopts an open business approach A few days ago, while browsing videos on our OneDesk YouTube page, I saw an ad for McDonald’s Canada new open business concept: A social media platform, called “Our Food. Your Questions,” that allows customers to submit questions related to this fast food giant’s products and services. An
Defect management just got fun! Being able to view and manage issues, tasks and projects from the same place just makes sense. While OneDesk is unique in the industry providing this unified view, we also provide a great deal of depth and power for project and task managers dealing with issues, defect management and bug
This article is outdated. See our Knowledgebase for recent how-to guides Ask for input related to your products and services The whole OneDesk process stems around the idea that the best requirements are created from good feedback. One of the ways that we can ask for input regarding issues or ideas related to products or
Helping your pm team manage tasks and issues, together! Hey pm teams! Pop quiz: What makes OneDesk unique from any other issue or task management application? That’s easy. It allows your pm team to effortlessly view their issues and tasks all in one single, centralized place! Now, you can easily take control of all of