Complaints procedure management with OneDesk

Revisiting your complaints procedure management strategy Your product development strategy must include a strong help desk service component to handle customer service complaints in an efficient and timely manner. As customers increasingly use help desk services to express issues related … Continue Reading

Project solutions for today’s PM

Project managers need project solutions, not problems Today’s project managers are asked to do more with less. They are encouraged to do less planning, with smaller budgets, more rapid product iterations, and deliver releases quicker. Another common difficulty is that, … Continue Reading

The client experience: Make it memorable

Creating the client experience that gets results   Here at OneDesk, we strive to ensure that the client experience is a remarkable one. Here are a few tips that we believe help take the client experience to the next-level: Provide … Continue Reading

Project decisions: Dealing with dispersed teams

Working together towards better project decisions As a project manager, managing teams and ensuring you are making the right project decisions can be challenging tasks. To add to the complexity, today, creating virtual teams has become a popular method used … Continue Reading

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Help Desk System: OneDesk

Enhance your help desk service using OneDesk Help desk services can no longer just be used as tools to field support emails— with OneDesk you can create a systematic and automated process that identifies customer issues and continuously captures inquiries … Continue Reading

Project Issue Management Just Got Easier

  Tackle that project issue list using OneDesk These applications also allow you to: Display high-level product roadmaps that incorporate both your feature developments with project issues. Obtain complete visibility and transparency across all your major projects and releases. Analyze … Continue Reading

Customer interactions and feedback management

Customer interaction is an integral component of product development All stages of product development are interconnected and the tools used must form an integrated process that supports effective management of innovation. Customer interaction also plays a vital role, continuously throughout … Continue Reading

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Task Service Management with OneDesk

Easy task service management within OneDesk Within OneDesk is an integrated and unique issues and task service management application that enables you to effortlessly create, manage and efficiently resolve any reported issues and defects or bug fixes in a timely … Continue Reading

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Help Desk Service Management with OneDesk

In this short video, we explore the various features and functions of OneDesk’s easy-to-use help desk service management application: Got questions about using OneDesk as a requirements gathering software? Ask away! Leave a comment below, or email us at hello(at)onedesk(dot)com.

Requirements gathering with OneDesk

The importance of effective requirements gathering Getting customers to clearly define what they need in terms of product characteristics or features, and integrating those requirements into the product development process are challenging tasks. An effective requirements management process allows product … Continue Reading