Global Mission with a Local Focus We are pleased to announce that LifeLearn, a global leader in the development of leading-edge educational resources for life sciences professionals based at the prestigious Ontario Veterinary College at the University of Guelph, has successfully implemented our Web 2.0 offering to work to improve animal and human health worldwide. […]
Simple product requirements prioritization OneDesk comes built in with requirements analysis and prioritization tools which provide calculations and allows for the comparison between customer satisfaction scores, financial analysis, strategic alignment analysis and customer popularity scores. These tools essentially save your organization time and money by ensuring decisions are made based on customer needs, budget constraints
How to generate leads through various feedback channels OneDesk’s allows customers, or potential customers to communicate with your company using email addresses provided to them. For instance, a customer may submit a piece of feedback that may be later identified as a potential sales lead. This item can then be forwarded directly into the OneDesk
Understanding customer satisfaction scores in OneDesk It is no secret that in today’s marketplace, nothing less than exceptional quality customer service will drive quality customer satisfaction. Innovative organizations know that they must go beyond meeting the needs of customers and provide high quality service that consistently exceeds expectations. Customer relationships must be built, maintained and
Easily collaborate with other team members To collaborate around a particular issue or task you can hold a discussion with different team members. The collaboration inbox will enable you to easily communicate with both internal and external team members across the organization. Anchored in the existing OneDesk integrated set of applications, these new features make
Powerful product collaboration software for your entire innovation and idea team Innovative ideas can come from many different channels and individuals across your organization. The question to consider is: How many of these potentially great ideas are being put into action? Secondly, what methods are in place to ensure these ideas are generated, captured and
The bulk edit button allows you to make multiple changes to several pieces of feedback at the same time. Here’s how: 1. Click the bulk edit button located in your icons menu. A new window will appear entitled “bulk edit-feedback”. 2. Select the pieces of feedback you wish to edit while holding down the CRT-ALT
Among the many integrated features built into OneDesk, is a powerful set of requirement management and analysis tools that let you be flexible and maintain control over your product requirements. As part of our new series of use cases, here’s a short video examining how to use OneDesk’s requirement application: You can view more videos
Easy issue reporting within OneDesk Within OneDesk is a powerful and unique issue reporting and tracking tool that enables you to effortlessly create, manage and efficiently resolve any reported issues and defects or bug fixes in a timely manner. OneDesk also features a comprehensive set of project management tools to help plan out, manage and
We are thrilled to announce that we have been featured on Innovation Excellence today! Our recently published article, Customer-Centric Model for Product Innovation, discusses some of the important elements involved in building a customer-centric model for product innovation. (Hint: One of these elements is a deep level of customer involvement.) Thank you to Mari Anixter