Issue reporting with OneDesk

Easy issue reporting within OneDesk Within OneDesk is a powerful and unique issue reporting and tracking tool that enables you to effortlessly create, manage and efficiently resolve any reported issues and defects or bug fixes in a timely manner. OneDesk … Continue Reading

innovation excellence

We’ve been featured on Innovation Excellence!

We are thrilled to announce that we have been featured on Innovation Excellence today! Our recently published article, Customer-Centric Model for Product Innovation, discusses some of the important elements involved in building a customer-centric model for product innovation. (Hint: One … Continue Reading

Customer interaction: Vital to innovation

How to turn customer interactions into product gold The social web has rapidly become the preferred channel to engage with customers. As a result, it has become a top priority for many organizations looking to strengthen their customer interaction management … Continue Reading

Customer expectations: Ask the right questions

Managing customer expectations in the era of social connectedness It’s a fact. Poor service will no longer be tolerated by your customers. Increasingly, customers are going online, to interact with blogs and social networks to get a better understanding of … Continue Reading

Quality customer satisfaction and value

It is no secret that in today’s marketplace, nothing less than exceptional quality customer service will drive quality customer satisfaction. Innovative organizations know that they must go beyond meeting the needs of customers and provide high quality service that consistently … Continue Reading

onedesk interface

Roadmap tools for dynamic product teams

Product roadmap tools: Your company’s crystal ball Good product roadmap tools allow key stakeholders to gain a multidimensional view into the future – it also helps them work with their data to predict the outcomes of their strategic product plans. … Continue Reading

Manage product requirements effectively

Project and product managers responsible for developing and managing product requirements know how daunting and complex this process can be, especially in highly competitive markets. Many factors, including conflicting and changing customer demands, scope creep and budget issues, make it … Continue Reading

Star Wars Day: May the 4th be with you!

Hold on to your lightsabers, Star Wars Day is upon us Alright folks, today is May the 4th, which means that it’s Star Wars Day! “Jedi-ism” may not be a concept that has has been widely used in the corporate … Continue Reading


Collaborative innovation: Lessons from TED

Collaborative innovation: It’s about the people who drive the process Open innovation is a process that has been proposed to help facilitate product innovation. According to Henry Chesborough, open innovation is “the use of both internal and external knowledge to … Continue Reading

New product managers: Job interview tips

3 must reads for new product managers Three great articles to consult before going for that big job interview in the clustered world of product management. 1) Moving into a Product Role by Janna Bastow A clear overview of how … Continue Reading