Track issues and tasks together

Track issues and tasks simultaneously with OneDesk We recently announced the addition of new Issue Tracking Management features that dramatically simplify and help to organize the project management process. It is now possible to track issues and bug fixes or … Continue Reading

Live chat feature on our website

Live chat, quick answers, happy OneDeskers OneDesk is taking customer engagement to the next level. Our new live chat feature on the OneDesk website allows you to reach out and interact with us in real-time. Got a question? Need help? … Continue Reading

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Great customer service: Tips for success

Delivering great customer service Kate Leggett of Forrester recently wrote an article entitled Customer Service Done Right In 10 Easy Steps: Step 10 that offered helpful tips for organizations looking to improve their customer service levels and better align customer … Continue Reading

Social Product Management Talk on Twitter

Understanding social product management Social product management is the next big thing and product managers across all industries are paying attention. Here at OneDesk, we believe that effectively adopting a social product management framework within an organization requires the right … Continue Reading

OneDesk featured on The Social Customer

Great news: OneDesk has been featured on The Social Customer. In my article, The Customer-Product Connection, I discuss the key role that the social customer plays in the product development process. I also offer key customer engagement strategies and highlight … Continue Reading

Blended Social Product Management Suite Integrates Comprehensive Issue/Defect Tracking (Press Release)

New component provides key collaborative bridge between product management and customer support MONTREAL, Nov. 30, 2011 /PRNewswire/ – OneDesk Inc, provider of the world’s first all-in-one solution for product managers, innovators, engineers, marketers andcustomer support is pleased to announce the … Continue Reading

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Online customer support: Are you getting it right?

Online customer support: A business priority As the year is quickly coming to an end, we reflect on what we are most thankful for, and what we wish to accomplish next year. For many business people this is a time … Continue Reading

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Social Project Management – a new role for project managers

A social project management framework In his post titled In his post titled Project Managers’ New Role as Social Facilitators , Rick Freedman explores the need for project managers to shift their role from “managing tasks to managing interactions and … Continue Reading

Listen up: OneDesk will be live on Blog Talk Radio

We are thrilled to announce that OneDesk will be a featured guest on Blog Talk Radio’s new show: “Tools of The Trade.” The premiere episode of “Tools of The Trade” will broadcast live on BlogTalkRadio on Friday, November 18, at … Continue Reading

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Social technologies: Useful in business?

The adoption of social technologies in the workplace In October of 2010, IDC shared their findings from a Social Business Survey regarding the adoption of social technologies and social business within the workplace. Quite positive, their results indicated a “rapidly … Continue Reading