Improving your help desk management strategy Here are a few ways to engage with your customers and improve your help desk management process: Tip #1: Integrate your help desk with other business processes: Any support inquiries that come through the … Continue Reading

Continued innovation: Challenges for product managers Dr. Jim Anderson, also known as the “Billion Dollar Product Manager”, recently wrote a post that I found to be quite interesting and relevant to the issues surrounding new product innovation. If you need … Continue Reading

A vital need for integrated business processes It is evident that the social web has provided customers with an outlet to voice their opinions related to products and services and organizations have responded by integrating more elaborate customer support applications … Continue Reading

The importance of proper product requirements management In today’s fast-paced environment, organizations need to bring products to market faster and more efficiently. That means better resource planning, improved team collaboration, increased visibility and traceability across the development process, and of … Continue Reading

Great news! OneDesk was recently featured on Informationweek.com. Click this link to read the article: OneDesk Translates Customer Feedback Into R&D Many thanks to David F. Carr for taking the time out to speak with us.

Recognizing the importance of proper innovation and ideas management Innovation and ideas management consists of many continuous activities: Capturing, managing and incorporating product and service-related feedback, from all stakeholders, into the product and service development process. Establishing an effective ideation … Continue Reading

Devising a product experience strategy “By establishing a robust product experience data strategy, you can be sure your product will reflect the needs of real users, which, in return, is rewarded by increased sales, customer loyalty and expanded profit margins … Continue Reading

Understanding the social customer “They are tweeting, liking, sharing, linking and checking-in–the social customer spends a lot of time plugged into the web, talking about a vast variety of products and services.” The social customer can be found at the … Continue Reading

Enterprise social applications for everybody in your team The practical OneDesk enterprise social applications address the needs of your entire team. OneDesk provides a suite of integrated social business applications for all members of your organization. The Marketing, Support and … Continue Reading