OneDesk Releases Social Business Applications (Press Release)

OneDesk’s Social Business Applications Help Enhance Customer Engagement and Drive Product and Service Innovation MONTREAL-July 13, 2011 -OneDesk helps businesses become more social by connecting customers, partners, and employees to the product and service development process. OneDesk is leading the … Continue Reading

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Managing Innovation: Now What?

Trends in managing innovation There is a plethora of articles written on the importance of innovation management in the product development process. However, many managers are still asking for concrete resources and tools to get them and their teams passed … Continue Reading

We’ve been featured on Innovation Management!

We invite you to read our recently published article, Building Your Innovation Toolbox for Successful Co-Creation, at, to learn about the best practices for integrating a co-creation strategy into your product and service development process. Thank you to Karin … Continue Reading

OneDesk features powerful automation tools

Wouldn’t it be wonderful if we could automate some of the routine and common tasks in our lives? (You are nodding your head in agreement, I presume.) Imagine a machine that automatically makes coffee at the exact same time every … Continue Reading

feedback management

OneDesk: Raising the bar on customer service

With the advent and increasing popularity of social networking, help for customers is no longer just a phone call or email away. Organizations are quickly realizing that customers can also get help through Tweets and Facebook posts. The process of … Continue Reading

Introducing OneDesk: Your social product innovation platform

OneDesk helps businesses become more social We are very excited to announce the release of OneDesk and the addition of several great new applications including: Social Media Monitoring: Listen, engage and respond to your customers on the social web, such … Continue Reading

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How to innovate with customers

Challenging question: How to innovate with customers? The advent of social technology has created great opportunities for you to collaborate with your customers and make them active co-creators in the product and service development process. You know the importance of … Continue Reading

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Product feedback: Communication breakdown

Product feedback management is challenging As organizations in all industries race against the clock to get customer pleasing products to market faster than the competition and at a lower cost, customers are clamoring to get more involved in the development … Continue Reading

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Social business strategy insights

Your social business strategy: A staple of product development “Social business is no longer a nice to have, but is now a business imperative to improve customer communication and engagement, build loyal partner networks and improve internal collaboration.” – Jim … Continue Reading

Product failures and how to avert them

The increase in new product failure rates Organizations are actively seeking new ways to fuse innovation into their current product development strategies. The cost of not innovating is extremely high and organizations unable to do so, risk lagging behind their … Continue Reading