are you listening

Listening to customers through different channels

Are you really listening to customers? The customer owns the conversation and ultimately decides when and how to they want to connect with you. Therefore, to stay competitive in the delivery of products and services organizations must provide every opportunity … Continue Reading

word cloud

Building an agile team

Critical components of building an agile team Traditional methods of product management involve deliberate, planning and control methods where work is created and tasks are completed in disciplined sequential process that require a significant amount of initial planning. Agile development, … Continue Reading

innovation books

New product innovation books: Our picks

Alarming statistics about new product innovation New product innovation can be difficult. Consider these statistics from a recent study conducted by Nielsen; their research revealed that approximately “two out of every three products are destined to fail regardless of where … Continue Reading

project management

Creating a project plan and schedule

Creating a project plan can be daunting and downright complicated. The task is amplified when you add multiple product releases and a million different resources to manage into the mix. It is a top priority for businesses to stay on … Continue Reading


Product Management Events 2013

Whether you are new to the product management scene or are a seasoned professional, there is a product-focused event out there for you this year. Below is a list as well as direct links to some of the most popular … Continue Reading

coffee time

Face to face versus online communication

Customers are the core of every product development process. We can sit here and write about the importance of customer service management until we are blue in the face, but nothing really drives the point home more than a real-life … Continue Reading

mobile technology infographic

The role of mobile technology in project management

Last week, we participated in #PMChat a fast-paced discussion surrounding the burning issues and challenges in project management today. Many different topics surfaced and naturally, we did not have time to elaborate on all of them in tremendous detail. So … Continue Reading

onedesk customer portal logo

Improving customer service: Making the connection

Improving customer service by linking it to product development In today’s dynamic and competitive markets, gaining deeper insight into customer problems, issues, and ideas are key factors in keeping businesses heads above the water. There is insurmountable evidence from case … Continue Reading

thats a wrap

#PMChat: That’s a Wrap Folks!

#PMChat closes out Tools Month with OneDesk Hopefully you had the chance to tune in to blogtalkradio and chat along on Twitter with us today. We wer’e really pleased with the turn out and the great questions, and as a … Continue Reading

pm chat

OneDesk joins forces with #PMChat

What is #PMChat? Originally created by Rob Prinzo and Robert Kelly, #PMChat, is a weekly project management Twitter chat that happens every Friday at 12:00 PM Eastern. It’s a great way to share insights and exchange ideas with some of … Continue Reading