Catherine Constantinides

Listening to customers through different channels

Are you really listening to customers? The customer owns the conversation and ultimately decides when and how to they want to connect with you. Therefore, to stay competitive in the delivery of products and services organizations must provide every opportunity for customers to engage them, and that means any and every channel. Are you really […]

Listening to customers through different channels More

Building an agile team

Critical components of building an agile team Traditional methods of product management involve deliberate, planning and control methods where work is created and tasks are completed in disciplined sequential process that require a significant amount of initial planning. Agile development, consists of many rapid iterative planning and development cycles. This agility allows a team to

Building an agile team More

New product innovation books: Our picks

Alarming statistics about new product innovation New product innovation can be difficult. Consider these statistics from a recent study conducted by Nielsen; their research revealed that approximately “two out of every three products are destined to fail regardless of where they’re launched.” That’s a pretty big chunk of the product pie. Their findings also revealed

New product innovation books: Our picks More

The role of mobile technology in project management

Last week, we participated in #PMChat a fast-paced discussion surrounding the burning issues and challenges in project management today. Many different topics surfaced and naturally, we did not have time to elaborate on all of them in tremendous detail. So Kim and I came up with the idea of creating blog posts around these discussions

The role of mobile technology in project management More

Improving customer service: Making the connection

Improving customer service by linking it to product development In today’s dynamic and competitive markets, gaining deeper insight into customer problems, issues, and ideas are key factors in keeping businesses heads above the water. There is insurmountable evidence from case studies and surveys that clearly justify the need for product co-creation with customers.

Improving customer service: Making the connection More

Scroll to Top